- Provide quality customer service with empathy for customers in stressful situations.
- Guidance to customer who call in relation to their account and hardship assistance process.
- Complete and assess hardship applications received through various channels and budget advisors.
- Complete administrative tasks such as actioning online applications, Inbox handling, processing approvals on applications as required.
- Appropriately determine what tools will assist the customer to rehabilitate their account and discuss the benefits of this with them.
- Ensure actions comply within policy, procedure, and strict legislative guidelines.
- We strive to remove customer pain points and obstacles to deliver outstanding customer service.
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