CX Voice of Customer Program Manager

About The Role

• Exciting CX role with improvement focus
• Flexible working arrangements
• Customer-centric organisation

Do you want to join a business where passion for people meets purpose. Does owning the data for customer experience resonate with you? If so, read on…

As the CX Voice of Customer Program Manager, you will own the design, delivery and management of Barwon Water’s Voice of Customer program. The role will be instrumental in contributing to a data-driven and insights led culture, as part of Barwon Water’s award-winning customer experience program.

You’ll partner with key internal stakeholders – connecting them with relevant and meaningful insights to realise benefits for the customer and for the business. You’ll manage our Qualtrics platform, deliver strategic insights, and collaborate across the organisation to improve customer journeys and experiences.

This role is perfect for someone who thrives on data, storytelling, and driving change.

• Position Description

About You

A natural and confident communicator, you will blend a forensic eye for detail and business improvement with exceptional stakeholder management skills.

You will ideally have a background in CX programs and be motivated to support continual improvement and problem solving. Your qualifications in business or analytics may underpin your practical experience in this impactful role. Experience with the Qualtrics voice of customer platform is an advantage.

You’ll thrive working in a supportive team environment and empowered to grow your career with the business.

About Us

Barwon Water is Victoria's largest regional urban water corporation, with more than 110 years’ experience in delivering world-class water, sewerage and recycled water services to our customers and community. More than just taps and toilets, we’re a pivotal player in the region’s ongoing social, economic and environmental prosperity.

We are committed to our people and provide flexible working arrangements in line with business needs.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Owners and Custodians of the land on which we live and work, and we’re committed to building strong, meaningful partnerships with local indigenous communities. We celebrate diversity, and encourage Aboriginal and Torres Strait Islander peoples to apply for our career opportunities.

Why join us

At Barwon Water, we believe that every individual has something valuable to offer. We understand that the more diverse workforce, the wider the variety of ideas we bring to the table. Enjoy being part of an organisation that values results, personal and professional growth, workplace diversity and a balance between work and life commitments.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Owners and Custodians of the land on which we live and work, and we’re committed to building strong, meaningful partnerships with local indigenous communities. We celebrate diversity and encourage Aboriginal and Torres Strait Islander peoples to apply for our career opportunities.

Get in touch

Does this opportunity sound like it might be a good fit for you?

Ready to apply? Submit your cover letter and resume now.

We lead. We learn. We deliver. We care about a better future.

If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at [email protected] noting your preferred method of communication and contact details and a member of the team will be in touch.