Data Center Operations Management IC3

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as an Energy Resource Manager (ERM) with the primary focus at reducing stranded capacity applying optimization techniques of space, power, cooling and network. Being a key member of the local Datacenter Operations team in the deployment planning and optimization of the IT capacity, working closely with Electrical Engineers and Critical Environment Field Service Engineer.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I ERM, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.  By enabling data center capacity through increased Infrastructure Utilization Effectiveness (IUE) and Power Harvesting (PH), you will lead the retrofit efforts to upgrade legacy datacenters and harvest capacity in our existing fleet.  As a group, CO+I is focused on personal and professional development for all employees, offer trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!

Citizenship Verification: This position requires verification of Australian Citizenship to meet federal government security requirements.

100% on-site role 

Role based in Melbourne 

Responsibilities

As a successful Energy Resource Manager, your success will be measured by:

Data Center Operations

• Primary focus in Managing IT Allocation at the Campus/Metro level by collaborating with key stakeholders and ensuring that demands are properly allocated across the IT infrastructure.
• Familiarize with the Data Center design and manage the IT resources by performing virtual failure analysis and develop a master allocation plan to drive the operationalization of the customer capacity.
• Ensure compliance with data center business units and service-level policies.
• Engage with appropriate teams and resources to execute tasks or projects.
• Manage programs associated with the area of responsibility.
• Demonstrate conscientiousness on cost adheres to budget requirements; keep costs reasonable and contribute to staying within budget.
• Follow and adhere to safety and security policies and procedures. Report immediately any safety or security issues or concerns.
• Participate in Root Cause Analysis (RCA) process as appropriate.
• Raise risks to the IT capacity allocation and planning. Identify power stranding and contractual inconsistencies (leased spaces).
• Ensure that the critical environment information is properly entered and maintained (tooling).
• Lead programs and projects through leadership forums aligning scope, schedule, and cost that align to our OKRs.

Service Delivery

• Manage the assigned projects or programs to meet service delivery objectives and escalate to appropriate stakeholders to remove obstacles.
• Recognize potential customer impact of other events and issues (e.g., customer lockdown), communicate potential impact, and plan for impact accordingly.
• Proactively review schedules and avoid conflicts when possible. Identify, coordinate, manage expectations, and offer alternatives when defining customer solutions.
• Manage relationships with vendors and suppliers to ensure that all expectations are clarified, understood, documented, and met.

Data Center Work Environment

• Share best practices; assist others in learning role, process, procedures.
• Collaborate and engage with Subject Matter Experts (SMEs) across CO+I and engineering groups to gain program / project insights.
• Leverage and synthesize these insights to develop and operationalize solutions that mitigate our customer gaps.
• Provide mentorship across data centers for specific expertise. 
• Seek training opportunities that meet the interest of the business as well as own career goals and objectives.
• Suggest ways of reducing risk of performing maintenance; work with others to accommodate scheduling needs.
• Suggest improvements in implementation based on depth of understanding.
• Contribute to a positive team environment by learning and adopting best practices.
• Contribute constructively during team meetings and in cross-discipline collaborations within the service team.
• Recognize priority of team success over individual achievement.
• Collaborate and negotiate effectively with others and seek guidance from management to identify delegates to deliver results.

Ownership

• In alignment with management priorities, hold self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service). Support escalation of issues to appropriate owner.

Other

• Embody our Microsoft One culture and values.

Qualifications

Qualifications

Required Qualifications:

• High School Diploma or equivalent AND 3+ years’ experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale OR equivalent experience

While not required, we also look for the following Preferred Qualifications:

• 2+ years’ experience in Critical Environment infrastructure (e.g., UPS, PDUs, Generators, AHU/CFM, ability to read and interpret electrical one-line diagrams and working with IT infrastructure modifications (e.g., Cable trays, Fiber Runners, HACs and IT equipment).
• 1+ years’ experience in IT Critical Space and understanding of IT Allocation (e.g., Diverse Cluster density, quanta, patterns)

Background Check Requirements: 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Citizenship Verification: This position requires verification of Australian Citizenship to meet federal government security requirements.
• NV1/2, PV Clearance Assessment: This position may require an enhanced background check conducted through the Australian Government Security Vetting Agency.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.