USDS Resiliency Operations Center is responsible for Incident Management, Crisis Management, Business Continuity, Disaster Recovery alignment, and proactive Readiness and Preparedness programming for US Operations for Tiktok. This position requires the ability to work well under pressure, act quickly, bring the right people to the table, and understand processes to analyze situations accurately.
The US Security and Privacy Operations - Data Protection Incident Responder will report to the USDS Resiliency Operations Center Lead. This position is responsible for managing incidents that are escalated from business units to investigate, coordinate cross-functional triage and mitigation activities, remediation coordination and tracking, reporting and communication, and escalate to the Enterprise Incident Response Lead if the incident reaches a crisis threshold.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Responsibilities
- Ensure incident response processes are executed to support incident remediation activities, communications, and connection to crisis management if necessary
- Communicate incident response concepts and protocols in a digestible manner to non-technical audiences
- Supports tracking/maintenance/advancement/executiton of USDS Incident Response projects
-Participation in incident response activities and escalation to crisis as needed
- Know incident response plans and procedures, including identification, remediation, containment, and eradication procedures
- Know Crisis Management Plans and procedures, thresholds, and execute activation procedures
- Synthesize technical details of critical incidents to executive management and provide immediate containment and eradication recommendations
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