- Leadership role enhancing efficiencies and customer experience at M-B Berwick
- Be part of Victoria's most awarded Mercedes-Benz dealership
- A part of Patterson Cheney, VIC AIA Employer of the Year for 2023, 2024, & 2025
Mercedes-Benz Berwick is celebrated for our commitment to quality, service, and innovation. Our dedication to customer satisfaction has earned us numerous accolades over the past decade, including the prestigious Metro Retailer of the Year and the Mercedes-Benz Circle of Excellence Award, solidifying our status as the most awarded Mercedes-Benz dealership in Australia.
Mercedes-Benz Berwick seeks a dedicated and experienced Workshop Controller to oversee the efficient throughput and job flow between our service advisors and technicians. This leadership role is crucial in ensuring that the workday jobs are allocated and organised seamlessly.
About the Role:
- Coordinate daily workshop activities and assign repair orders to service technicians using our Dealer Management System.
- Oversee the daily operations of the workshop, managing a team of over 40 technicians and apprentices.
- Manage the workshop team to maximise productivity, efficiency, and profitability.
- Maintain an on-time delivery rate to enhance customer satisfaction.
- Identify technician strengths and weaknesses to allocate work effectively while creating opportunities to develop the team's skills.
- Work closely with Service Advisors to communicate vehicle progress and any additional work needed to customers.:
- Monitor and improve job throughput to enhance overall efficiency and productivity.
- Foster a supportive environment focused on customer satisfaction and team collaboration.
- Collaborate with the Service Manager and Workshop Manager to implement best practices and streamline processes.
- Maintain high standards of service quality and ensure compliance with Mercedes-Benz protocols.
- Analyse workflow and identify areas for improvement, ensuring that all operations align with dealership efficiency standards.
About You:
- Previous dealership experience as a Foreman or Workshop Controller.
- Utilise dealership training and experience, particularly within Mercedes-Benz or European brands, to drive efficiencies in the workshop.
- Ability to maintain workshop productivity and efficiency levels.
- Strong organisation and leadership skills with the ability to coach and mentor, including apprentices.
- Be reliable, self-motivated, resilient and have a great work ethic.
- Demonstrate a high degree of teamwork with the ability to work within a dynamic workshop environment.
- Hold a current Australian driver's license.
What We Offer:
- Highly competitive base salary plus commission
- Outstanding career growth opportunities and pathways throughout the group.
- Extensive training and ongoing development.
- Access to Patterson Cheney dealership discounts, including New and Used vehicles, servicing and parts.
- Job security with a strong and growing, independently owned business.
- Employee Assistance Program.
- State-of-the-art workshop, DMS systems and recent facility upgrade.
- Two workshop sites and two dedicated customer areas for commercial and passenger vehicles.
How do I apply?
Please attach a resume, which will be directed to our Talent Acquisition Specialist.
Mercedes-Benz Berwick, part of the Patterson Cheney Group, employs over 800 staff members.
We have served our customers since 1915, and our success has been built on a solid foundation of customer service.
We take pride in being an equal opportunity employer looking to employ qualified candidates of any gender, race, religion or age with full rights to work in Australia. We will not be taking agency candidates.
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