Position
ABOUT THE COMPANY
TAG Heuer: the Swiss Avant-Garde watchmaker since 1860. Avant-garde is our culture and philosophy. Our unique heritage is built on a disruptive mindset, an innovative approach and a cool and free-minded spirit to think ahead and establish records.
The TAG Heuer watches and chronographs are an authentic concentration of innovation, design and engineering for bold, self-confident people who are connected to the future.
ABOUT THE OPPORTUNITY
If you like challenges, out-of-the-box thinking and teamwork, there is a rare and unique opportunity for you as we are currently seeking a high performing Deputy Boutique Manager to join our Melbourne Boutique.
Reporting to the Boutique Manager, the successful candidate will act as a brand ambassador, support and assist the Boutique Manager with all daily retail duties.
Job responsibilities
A TAG HEUER DEPUTY BOUTIQUE MANAGER IS…
…A PERFORMANCE-DRIVEN SALES EXPERT
Plays an active role in the boutique, increasing boutique sales, contributing individually to the turnover, and bringing the team in achieving the global objective
Analyzes the store’s retail KPIs, identifies business opportunities to drive growth, implements 360° action plans to tackle them, and ensures follow-up and feedback sharing
… A TEAM LEADER
Ensures team’s motivation and cohesion to reach the Boutique’s goals
Acts as a point of contact for both teams and boutique / Market management, and as a privileged interface between both when necessary
Ensures strong presence on the shopfloor to support and coach the team members on the floor, provides feedback, develops them in their current roles
Promotes a positive, inclusive, and supportive work environment in line with group’s values
… A TAG HEUER AMBASSADOR
Ensures an outstanding service is offered to all visitors in store; trains, develops, and debriefs teams around Client Experience excellence
Embodies the Tag Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the boutique , especially at events
Defines proactively grooming, attitudes , and Visual Merchandising in line with luxury standards and internal guidelines
…A CLIENT DEVELOPMENT SPECIALIST
Leads the team to develop long-term relationships with clients
Sets and follows clienteling action plans (outreaches, appointments, sales from appointments…)
…AN OPERATIONS EXCELLENCE SUPERVISOR
Oversees the boutique operational processes, front and back, in line with internal guidelines (inventory, cash, security, store opening and closing...) with full autonomy
Ensures compliance with internal control policies
Supervises the store expenses and maintenance
Shows proactivity to challenge and improve processes
Profile
ABOUT YOU
At TAG Heuer, we are looking for talents who are creative, energetic, pragmatic, results-orientated and who balance well the 'think' and 'do'. While technical expertise is very important in everything we do, personality matters a lot to us: bring your own style & charisma!
To be successful in this position, you will possess the following:
Management experience in a luxury/retail environment
Mastery of selling skills
Mastery of sales KPIs
Knowledge of Brand DNA & history
Knowledge of Brand Collections
Creative business driver , results-oriented
Client-centric mindset , focused on recruiting new clients and growing the active client base
Excellent interpersonal and communication skills
Able to effectively lead a team , able to coach and develop a high-performing team
Agile manager, able to multi-task in a fast-paced environment
Flexibility , fast learner
Autonomy, sense of ownership
Pragmatism and resilience
Additional information
As a TAG Heuer Ambassador, you are passionate about new trends in lifestyle, arts, new technologies and sports.
LVMH W&J and TAG Heuer is an equal opportunity employer. We are committed to provide a culture that is diverse, inclusive and respects and celebrates our differences. All applicants will be considered for employment without regard to ethnicity, sexual orientation, gender identity, religion, family or parental status or disability status.
Due to a high volume of interest, only shortlisted applicants will be contacted.
