EUC DSS Job Description
All the below listed Onsite Support activities will be based on the individual end user ticket (Incident OR Service Request) assigned to the DSS DEDICATED Team
- Installation & management of all End User Devices like Laptops, Desktops, Printers, Scanners, Multi-functional devices and associated peripherals
- Workstation related Software Installation & Configuration
- Physical Printer Installation
- Liaise with 3rd party vendors to coordinate component or unit replacement
- Support the Virtual Desktop Interfaces at the endpoint levels (Limited to SOP/KB based, post which the ticket will be assigned to the relevant support team as per the SOP)
- Provide technical diagnosis and incident/service request resolution of all end point devices set out in the Configuration Items
- Communicate effectively with End Users throughout the service disruption / request and provide regular updates through standard Customer provided tools & channels
- Configuring the new workstation Windows Operating System Firewall as per the Client SOP. Escalate the ticket to the Network team as appropriate.
- Provide basic Application Support to end users. This is limited to Limited to installation, deinstallations and patch updates.
- eWaste Management:
- Soft Asset Disposal: Device wipe using Client provided software as per the client provided process and procedures
- Hard Asset Disposal: Post the Device wipe, store the device in a secure location at the client site for the Client Hardware Disposal vendor pick up.
Job Type: Full-time
Work Authorisation:
- Australia (Preferred)
Work Location: In person
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