Discharge Patient Flow Concierge

We really aren’t that far away - only 3 hours’ drive from Mildura, 5 hours from Adelaide or a short flight from anywhere in Australia (only a 2 hour flight from Sydney) with everything you need right at your front door! Broken Hill is a town like no other with a supportive community that will welcome you with open arms. We can't wait to see you! Take a quick look at "Living and Working" in the Far West

• Ensure optimal service provision for patients/clients and carers through the promotion of best practice including the appropriate escalation of care, for the facilitation of patient discharges via the discharge/transit lounge.
• Under the guidance of a Registered Nurse, provide safe, compassionate, person-centred care in collaboration with the multidisciplinary care team to achieve quality care outcomes for patients and clients on discharge from the facility.
• Utilising effective communication work collaboratively with members of the multidisciplinary care team to provide patients/clients and carers discharge instructions, medications, and paperwork.
• Act as an advocate for the specific needs of patients/clients and carers including those from Aboriginal & Torres Strait Islander and people from multicultural communities.
• Maintain and promote a professional standard evidenced by ethical nursing practice, adherence to the policies and procedures of the FWLHD Nursing and Midwifery Service, and the appropriate legislation and statutory regulations.
• Effectively manage resources relevant to the service.
• Work with a high level of autonomy regarding the decision-making process in relation to the patients care and facilitating their discharge from the hospital.

What we offer you

• 5 Weeks Annual Leave per year
• Salary packaging (pay less tax!) $9009 + $2650 Meal Entertainment
• Paid Allocated Day Off (ADO) Every Month
• Isolation & climate allowance
• Fitness passport
• Professional development and support through advanced education and training
• A comfortable country lifestyle that supports balance & wellbeing (less than a 10 minute commute from anywhere in town and free parking)

About the Far West LHD

The Far West Local Health District is one of 15 LHDs under NSW Health, providing high quality public health services to the communities in far west NSW. FWLHD has a mandate to provide the highest quality care and services to its communities using the latest clinical evidence and technological enablers. Our vision is to create excellence in rural and remote healthcare.

Key to our success of course, is our people. Our workforce is inclusive and diverse. We employ well over 800 clinicians and support staff across our 9 health facilities in Broken Hill, Balranald, Dareton, Ivanhoe, Menindee, Tibooburra, Wentworth, White Cliffs and Wilcannia. In the Far West LHD, we are working together to make a real difference to the health outcomes for our communities. We encourage you to consider joining our friendly team for a meaningful and rewarding career in rural and remote healthcare.

How to Apply
To be considered for this position, please ensure you address the selection criteria in the application as thoroughly as possible by selecting APPLY NOW below:

• Current registration as an Enrolled Nurse (without notation) (Division 2) with the Australian Health Practitioner Regulation Agency (AHPRA).
• Demonstrated application of professional and ethical boundaries to the delivery of patient care in the context of a multi-disciplinary team.
• Demonstrated application of evidence-based practice and critical thinking to advocate for and implement individualised person-centred care.
• Demonstrated capacity to identify and resolve conflict situations by managing own emotional responses and interacting with others in a personable and professional manner.
• Demonstrated commitment to work and partner with Aboriginal and Torres Strait Islander patients and families and employees to enhance health outcomes for Aboriginal and Torres Strait Islander clients.
• Evidence of participation in own professional development and commitment to maintaining competence and enhancement of skills, and willingness to apply and share professional expertise with colleagues.
• Demonstrated understanding of evidence-based best practice and its contribution to changing practice and policies within the organisation.
• Demonstrated effective interpersonal skills, excellent written and verbal communication skills within a multidisciplinary team.

Need more information?

For role related queries or questions contact Kenneth Caldwell on [email protected]

Applications Close: 12th June 2025

Stepping Up
The Stepping Up Website is a resource designed to help Aboriginal job applicants apply for positions within NSW Health.

If you are an Aboriginal person and wish to obtain more information about applying for a role with us, please visit:
https://www.steppingup.health.nsw.gov.au/

Empower, listen and act together
Together, we can make a positive difference in the lives of all children, young people and families within our community to keep them safe from harm and to empower children's voices.

At Far West Local Health District we are proud to be an equal opportunity employer, where we don’t just accept differences, but we honour and support it. Committed to providing a working environment that thrives and values diversity, we encourage people of Aboriginal and/or Torres Strait Islander background, people with a disability and people from the LGBTQI+ community to apply.

#RuralHealthIncentives