Australia
Pan Pacific Melbourne
Food & Beverage
Job Grade
Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group owns and operates six hotels including Pan Pacific Melbourne, which is conveniently located in the heart of South Wharf providing easy access to the Melbourne Convention and Exhibition Centre, Central Business District and key local attractions.
Pan Pacific Hotels Group is proud to be the first hospitality group in Oceania to be awarded the Global Sustainable Tourism Council (GSTC) certification for all six of our Australian properties! This is a significant achievement that demonstrates our unwavering commitment to sustainability and responsible tourism.
The Role
Join the team at Pan Pacific Melbourne, in our Executive Club Lounge. As an Executive Club Lounge Host, you will be the face of our Executive Club Lounge, delivering personalised service to VIPs and frequent travelers in a refined and relaxed setting.
Key Responsibilities:
Greet and assist Executive Floor guests with warmth and professionalism
Serve breakfast, afternoon tea, and evening cocktails with attention to detail
Anticipate guest needs and deliver tailored service
Maintain the cleanliness and ambiance of the lounge
Assist with concierge services and guest requests
Coordinate with departments to ensure seamless service
Talent Profile
Ideally you will have
- Previous experience in a similar role within a restaurant or hotel setting.
- Excellent communication and customer service skills.
- Ability to work well under pressure and in a fast-paced environment.
- Must have current Victorian Responsible Service of Alcohol (RSA) certification.
What we can offer you:
- Attractive pay package
- Complimentary dry-cleaning for uniforms
- Hotel discounts through our global alliance program Discovery
- 50% off food and 50% off beverages at the hotel’s restaurants, bars and café
- Discounted accommodation across worldwide Pan Pacific Hotels Group properties
- Ongoing learning and development through our online learning program
- Complimentary duty meal per shift
- Partner discounts through our Global Hotel Alliance program www.gha.com as well as many other great local benefits.
How to Apply
Pan Pacific Hotels Group is an equal opportunity employer. If you share our values and are passionate about driving a strong culture of success, results driven and seeking to develop a career with a rapidly growing international hotel brand, then
