Facility Administrator Valley Park Community Centre

Job Description

• Permanent, Full time
• $81,672.54 per annum plus Superannuation
• Join the City Lifestyle team

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

To provide high level facility administration, ensuring that the day-to-day operation of the Valley Park Community Centre is undertaken and delivered. The position will also be required to provide support for other community facilities within the locality as required.

What you’ll be doing:

• Ensure effective and efficient day-to-day administration of the Valley Park Community Centre as per the Operational Manual and associated procedures.
• Ensure the facility is maintained and well presented to a high standard and any maintenance and cleaning issues are dealt with promptly through liaison with the appropriate department.
• Administer the centre’s booking system, including point of contact enquiries and administration of accounting processes.
• Compile reports and prepare external correspondence as delegated by the Community Centre Leader.
• Utilise databases to support data collection of facility users and the creation of reports. Work in collaboration with the Community Centre Leader to ensure the facility is an accessible, inclusive and well activated space.
• Manage customer service requests, complaints, general enquiries and transactions.
• Help promote and support the participation of a wide range of community and centre tenants in the facility and Council programs through collaborative approaches.
• Work in collaboration with facility tenants, user groups and hirers to ensure WHS requirements, risk management, security and the emergency evacuation procedures and processors are undertaken and maintained.

The skills and experience you’ll bring to the role:

• Demonstrated high level administrative/reception and customer service skills.
• Highly developed computer skills including use of the MS Office suite (Word, Excel, and PowerPoint), as well as email and internet applications.
• Demonstrated capacity to manage facility booking systems and associated processes e.g. Bookable or similar.
• Demonstrated experience, understanding and commitment to community development practice and principles.
• Demonstrated ability to communicate both verbally and in written form to a broad range of people from diverse backgrounds and cultures with an ability to write reports and to prepare external correspondence.
• Expertise in using Microsoft Office software (Word, Excel, PowerPoint, Outlook) and various Council software applications including Finance One, Open Cities, Indesign and TRIM.

Required Certifications & Qualifications: 

• Relevant qualification and/or considerable administration/reception and customer service experience in the community sector.
• Current driver’s licence.

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people, LGBTIQA+ people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.