The Field CTO role at Mimecast is a pivotal executive position that unites product strategy, customer engagement, and thought leadership to support Mimecast’s growth objectives. The FCTO serves as the most senior, field-facing technical leader, bridging the gap between customers, partners, and internal teams (specifically engineering, product, product marketing and GTM ) while championing Mimecast’s vision, supporting the strategic intent of both the customer and Mimecast, and overall representing the Voice of the Customer internally, while representing the voice of Mimecast externally. To clarify the distinctions between the Regional and Global FCTO roles, both positions are vital to Mimecast’s success in delivering thought leadership, fostering customer relationships, and driving cybersecurity strategy. However, the Global FCTO has a broader scope, greater strategic influence, and a more significant market impact.
This role provides a significantly larger platform to influence the market, representing Mimecast at the highest levels of the industry and addressing challenges that extend beyond regional boundaries.
Field CTO Role Purpose
• Support strategic technical needs internally and externally, per region or “theatre”, with strong cross-theatre alignment
• Act as the Voice of the Customer within Mimecast, ensuring customer priorities are integrated into product planning and GTM (go-to-market) strategies
• Build cross-industry relationships with both friendly and unfriendly vendors or
competitors, analysts and thought leaders to represent and challenge cybersecurity thought leadership
• Bring to GRC/Legal and Products visibility regional legislation, policy discussions and regulatory changes as it impacts Mimecast’s GTM approach, strategy or as input into prioritization processes
What You'll Do
The responsibilities of the Field CTO can be grouped into three key focus areas:
1. Product & Technology
Highlight, emphasize and provide context of customer needs with Mimecast’s
product and engineering teams:
Influence product roadmaps and/or prioritizations based on real-world
customer feedback, competitive approaches and market trends.
Act as a proxy for product leaders in strategic discussions and engagements.
Assess prevalent customer-driven technical opportunities and challenges to support product strategies:
Validate minimum viable products (MVPs) with customers to avoid the gap
between product MVP and customer MVP.
Provide insights on product integration, innovation, and technical ecosystem
partnerships.
Represent both the customer and Mimecast technical vision in cross-functional collaborations:
Align product messaging with customer pain points, industry benchmarks and
M&A activities.
2. Customer & Partner Engagement
Build strong relationships with customer executives, such as CIOs, CTOs, CISOs to align Mimecast’s solutions with their long-term objectives. Act as a trusted advisor to customers in strategic discussions, including digital transformation and proactive identification of emerging trends.
Support opportunities for technical closure by partnering with sales and GTM teams to find alignment (win/ save activities):
Provide situational problem-solving and strategic product recommendations.
Support high-revenue sales opportunities by offering technical insights and
coaching sales engineers.
Address negative customer experiences while maintaining long-term trust and
satisfaction.
Actively work with and engage technical partner leadership to both drive additional Mimecast revenue, but also to share competitive intelligence with Product in order to deliver more partner-friendly solutions.
3. Marketing & Thought Leadership
Represent Mimecast at industry events, executive roundtables, and external
customer-driven forums:
Deliver keynote presentations, participate in panel discussions, and act as
brand ambassadors.
Publish thought leadership content such as blogs, articles, and white papers.
Collaborate with marketing teams to refine product messaging and develop strategic
enablement materials to include crisis management responses.
Partner with GTM teams to enhance customer education and engagement:
Host webinars, press events, and executive briefings to amplify Mimecast’s
market presence, as needed
The Field CTO at Mimecast is a strategic and technical leader who plays a critical role in driving growth, enhancing customer relationships, and ensuring Mimecast remains at the forefront of the cybersecurity industry. By combining product expertise, CISO experience, customer empathy, and thought leadership, the FCTO helps to bridge the gap between Mimecast’s internal teams and its customers, ensuring a unified strategy for sustained success.
DEI Statement
Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.
We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.
We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.
Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
