FM Contract Manager

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

At JLL, we're seeking an experienced Facilities Management (FM) Contract Manager to oversee critical client relationships and service delivery excellence. In this key position, you'll be responsible for managing complex FM contracts, ensuring service levels are met, and optimizing operational performance while maintaining strong client partnerships.

What sets JLL apart is our culture of collaboration, locally and across the globe, and as our FM Contract Manager, you'll work closely with various stakeholders to deliver integrated solutions that meet our clients' evolving needs. You'll leverage your expertise to drive continuous improvement initiatives, manage budgets effectively, and develop strategies that enhance the value we provide to clients while supporting their business objectives and workplace requirements.

What your day-to-day will look like:

• Lead contract management activities including performance monitoring, compliance oversight, and financial management for assigned FM contracts
• Build and maintain strong client relationships through regular communication, performance reviews, and strategic planning sessions
• Oversee the work of facility management teams and service providers to ensure consistent delivery of high-quality services
• Analyze contract performance data and prepare comprehensive reports for clients and internal stakeholders
• Identify opportunities for service enhancements, cost savings, and process improvements across managed contracts
• Manage contract renewals, amendments, and negotiations in collaboration with legal and commercial teams
• Resolve escalated issues and conflicts promptly to maintain client satisfaction and contract compliance

Required Qualifications:

• 3+ years of experience in facilities management with at least 3 years in contract management
• Strong understanding of facility services, contract structures, SLAs, and KPIs
• Proven track record of successful client relationship management
• Experience with financial management including budgeting, forecasting, and cost control
• Excellent negotiation, conflict resolution, and problem-solving skills
• Strong leadership abilities with experience managing teams and service providers

Preferred Qualifications:

• Professional certification in Facilities Management (CFM, FMP, or equivalent)
• Experience with CAFM/IWMS systems and data analytics tools
• Knowledge of relevant industry standards, regulations, and best practices
• Experience managing multi-site or international FM contracts
• Background in procurement or vendor management
• Project management certification (PMP or equivalent)
• Experience implementing sustainability initiatives in facilities management

What you can expect from us:

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Interested candidates, please apply following the link below quoting job reference number LM REQ441224

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected] . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.