Company Description
As the flagship hotel for the Mercure brand within Australia we invite you to belong to something bigger. We are a big hotel, looking for some big talent! With 517 refurbished rooms, 12 conference rooms, and multiple food and beverage outlets.
We’re now looking for a Food & Beverage Supervisor who thrives in creating memorable guest moments, leads by example, and brings energy and consistency to every shift. This is your opportunity to step up and shine in a leadership role that combines events, outlet operations, and team culture.
Job Description
What You’ll Do
- Based primarily in the C&E team, you will focus on exceeding client expectations, creating seamless events
- Lead and inspire the front-of-house team to deliver exceptional service across both C&E and outlets
- Be the face of our hotel, delighting clients and guests with your confidence and professionalism
- Solve problems with calm and creativity — every day is different, and you're ready for anything
- Support the day-to-day running of events & outlets, liaise with other departments, and maintain operational efficiency
- Onboard, coach, and develop team members to be their best — sharing your knowledge generously
- Get hands on - manual handling, moving C&E furniture & doing room setups –we need someone ready to roll up their sleeves and jump right in
- Deliver on our Accor brand promise and bring the Heartist spirit to every guest interaction
Qualifications
What We’re Looking For
- Proven experience in Food & Beverage, with conferencing and events knowledge a big plus
- A natural leader who energises and supports others
- A strong communicator with great people skills and a calm, solution-focused mindset
- Someone who leads by doing — consistent, reliable, and guest-focused
- RSA certified
Additional Information
Why Join Us?
- A big hotel with even bigger career opportunities — we're passionate about internal growth, and our portfolio includes various brands around Australia!
- A diverse, high-energy team culture that values respect, support, and development
- World-class perks including:
- 50% off staff meals
- 30% of staff drinks
- Discounted accommodation and dining worldwide
- Discounted on-site parking
- Training on industry-leading platforms
- 24/7 Employee Assistance Program
- Right next to Central Station – easy to get to
Make your mark at Mercure Sydney. Lead with heart, deliver with pride, and create unforgettable moments.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
