Company Description
At Accor our goal is that every person feels welcome and feels valued. We ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things! The world is more welcoming when we’re connected heart to heart. How do we do it? We care, we dare, we place people at the heart of everything we do.
Accor operates a selection of Qantas Lounges globally, bring our service passion and values to the aviation industry. Every day we connect with thousands of travelers as they adventure around Australia and the world. Qantas Lounges by Accor provides a relaxing start to a holiday, an efficient workspace between flights, and a welcoming pause on the way to anywhere. With a range of offerings from upscale to luxury, our Lounges receive rave reviews from both our customers and our team.
Job Description
We are currently seeking dedicated and enthusiastic individuals to join us as Full Time - Food & Beverage Attendants (Lounge Runners) to join our Business Class Lounge Team in Sydney International Airport.
Key duties of this role include, but are not limited to the following:
- Creating memorable service experiences for our Qantas Lounge guests
- Clearing tables as well as ensuring service areas are clean and tidy, buffet service
- Experienced team members can also develop skills in Barista, bar and A La Carte service points
- Serving beverages efficiently using tray service, ensuring smooth and safe delivery to guest
- Loading and unloading service trolleys - glassware, cutlery, plates and crockery
- Working closely with multiple departments front of house as well as our culinary and stores teams
- Responsible for carrying and balancing trays with multiple items, maintaining balance and speed
- Representing the iconic Qantas Brand, showcasing immaculate presentation
- Maintain standards of hygiene for food handling and presentation.
- Promote a safe workplace by recognising hazards and promoting general OHS practices
Ideal applicants will have full flexibility to work AM and PM shifts including the weekends
Qualifications
Whilst technical experience is of importance to us, to be considered for the role, you will have the following:
- A friendly, customer-focused attitude with the strive to provide total customer satisfaction.
- Initiative to ensure that interactions with our customers are positive, intuitive and efficient.
- Responsible Service of Alcohol (RSA) Certification.
- Previous customer service or hospitality experience.
- Confidence in liaising with various internal and external clients.
- A high standard of grooming and personal presentation.
- The ability and flexibility to work various rostered shifts, including early mornings, late evenings and weekends.
- Excellent communication and interpersonal skills.
- Strong attention to detail and the ability to multitask.
- A positive team player and guest-centric mindset.
- MUST have full working rights within in Australia
Additional Information
Employee Benefits for your hard work!
- Work with two iconic businesses and experience the buzz of the working in the Aviation industry
- Great Staff Travel Benefits (T&C Apply)
- Access to staff duty-free store
- Free meal and coffee on shifts
- Hotel discounts (staff rates) at over 3000 hotels globally
- Partnership discounts with companies such as Europcar, Google, and more..
- Hospitality Industry General Award, Food & Beverage Grade 2 base rate ($25.85) + penalties
You will be engaged to work under the Hospitality Industry (General) Award [MA000009]
Note: Successful applicants will be required to undergo a Federal Police check at their own cost via our ID system (Will be reimbursed once approved) in order to gain ASIC certification.
If you would like to be a part of our team, please apply now.
