About us:
Oscars Group is a passionate, creative, and dynamic privately owned hospitality group founded by the Gravanis family in 1986. Now one of Australia’s largest privately owned hospitality groups, Oscars boasts an ever-growing portfolio of 45+ assets across NSW, Queensland, and Victoria, spanning accommodation, pubs and gaming, retail liquor, conference and event centres, chartered vessels, and both commercial and residential developments.
About the Venue:
Soaring above the coastline of one of Australia’s favourite beaches, Crowne Plaza Surfers Paradise puts you right in the heart of the vibrant beach hospitality scene. The hotel, which is part of the IHG family, makes it easy to transition between business and the playful beach lifestyle with a host of in-house business-focused services and carefree leisure amenities on demand.
About the role:
We are seeking enthusiastic Casual Food and Beverage Attendants to join our team and play a key role in ensuring the success of our venue. As a member of our team, you will be responsible for delivering exceptional service to our guests across all food and beverage areas. This position offers an excellent opportunity for experienced food and beverage attendants and individuals interested in starting their career in the hospitality industry. We provide full training and pathways for career progression for those who demonstrate dedication and commitment to their role.
Responsibilities:
- Greeting and seating customers in a professional and friendly manner.
- Presenting menus and providing recommendations to guests.
- Taking orders and serving food and beverages promptly and accurately.
- Anticipating customer needs and ensuring their satisfaction throughout their experience.
- Handling inquiries, concerns, and special requests.
- Processing payments and operating the POS system effectively.
- Collaborating with team members to maintain a smooth flow of service.
About You:
- Previous experience in a similar role is required.
- Strong customer service skills with a warm and approachable demeanour.
- Excellent communication and interpersonal abilities.
- Ability to work effectively in a fast-paced environment.
- Attention to detail and a proactive attitude.
- Responsible Service of Alcohol (RSA) certificate is essential.
- Flexibility to work various shifts, including weekends and holidays.
- Fluent in English.
Benefits:
- Oscars Group food & beverage discounts
- Internal training and development opportunities and online training platform
- External training opportunities
- Career development opportunities within Oscars Group across 40 amazing venues.
- Employee Assistance Program
- Mentoring from a strong team of hospitality professionals
- Reward and recognition programs
Job Type: Casual
Pay: $30.13 – $32.25 per hour
Schedule:
- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Rotating roster
- Weekend availability
Experience:
- Food & Beverage Attendant: 1 year (Preferred)
Licence/Certification:
- RSA (Preferred)
Work Location: In person
