Lead, inspire and deliver.
We are entering an exciting new chapter in our Culinary and Food & Beverage journey. With a clear focus on innovation, guest experience, and team excellence, we are seeking two Food & Beverage Duty Managers to work closely with the Director of Culinary & Food and Beverage Services to guide our talented team through this next phase of growth and transformation.
As an F&B Duty Manager, you will ensure seamless food and beverage operations across all outlets while delivering exceptional guest experiences. You will lead your team with professionalism, energy, and a focus on service excellence, supporting the overall vision of our culinary and hospitality offerings and delivering True Hospitality. Responsible for leading and nurturing a workplace culture that is positive, inclusive, and aligned with IHG’s values, ensuring team members feel engaged, supported, and motivated to deliver their best.
A little taste of your day-to-day
Every day is different but mostly you’ll be:
- Lead and support the front-of-house team during daily operations and service periods
- Ensure high standards of guest service, hospitality, and operational efficiency
- Mentor and develop team members, fostering professional growth
- Collaborate with the Director of Culinary and Food & Beverage Services on operational planning and initiatives
- Contribute to the continuous improvement of guest experiences and operational processes
- Playing a key role in shaping the future direction of our dining and beverage culture.
What we need from you:
- Proven experience in food and beverage management
- Strong leadership and team development skills
- Commitment to delivering outstanding guest experiences
- Excellent communication, problem-solving, and operational skills
- Ability to adapt to change and support departmental evolution
Key Performance Indicators (KPIs):
- Maintain guest satisfaction scores above departmental targets
- Ensure operational standards and compliance with hygiene and safety requirements
- Achieve service efficiency and quality targets across all food and beverage outlets
- Demonstrate effective team management and development, including staff engagement and retention metrics
- Manage costs within budgeted targets, including labour and operational expenses
- Support the implementation of new initiatives and menu/service changes with minimal disruption
If you’re ready to lead, inspire, and help deliver memorable dining experiences, we’d love to hear from you.
What you can expect from us
Not only will you benefit from a truly unique and career-defining opportunity as part of this exciting hotel opening, but you’ll receive a competitive salary that rewards all your hard work and a wide range of benefits designed to help you live your best work life – including, impressive room discounts and some of the best training in the business.
Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
