Company Description
At Accor, hospitality is a work of heart. We value passion, integrity, and inclusion, creating a workplace where every team member can thrive. With over 4,000 hotels in 90+ countries, Accor offers endless opportunities to grow your career across a wide range of globally loved brands.
Join us at Accor, where life pulses with passion!
The position is based in Accor's flagship Canberra hotel, Novotel Canberra, conveniently based in the city centre opposite the light rail. We are a 286-room hotel with 8 conferencing and event facilities hosting all events from Corporate groups to sports teams.
Job Description
We are seeking an enthusiastic and experienced Food & Beverage Supervisor to join our team at Novotel Canberra. As a key member of our hospitality team, you will oversee the day-to-day operations of our food and beverage outlets, ensuring exceptional customer service and maintaining high standards of quality.
Key Responsibilities:
- Lead and motivate the food and beverage team, fostering a positive work environment and ensuring efficient, friendly, and professional service
- Oversee food and beverage preparation, presentation, and quality control, including inventory management and compliance with food safety regulations
- Assist in menu development, staff rostering, and implementation of marketing initiatives to drive sales and revenue
- Handle customer inquiries and complaints professionally, while collaborating with other departments to ensure overall guest satisfaction
- Conduct regular team training sessions to enhance product knowledge and service skills
Qualifications
- Minimum of 2 years of relevant experience in a food and beverage outlet, preferably in a supervisory role
- Responsible Service of Alcohol (RSA) certificate
- Strong knowledge of beverages and food safety standards
- Excellent leadership, communication, and problem-solving skills
- Proficiency in using point-of-sale (POS) systems and inventory management software
- Flexibility to work varying shifts, including evenings, weekends, and public holidays
Additional Information
In return for your commitment, we offer:
- Enjoy discounted Heartist® rates across our global network of properties, food and beverage venues, and wellness centers.
- Grow and travel with your career globally
- Continuous learning and investment into your capability, including access to Accor Academy training programs.
- Work with F&B experts across the premium, mid scale and economy hospitality offerings within Accor
