Company Description
At Accor our goal is that every person feels welcome and feels valued. We ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things! The world is more welcoming when we’re connected heart to heart. How do we do it? We care, we dare, we place people at the heart of everything we do.
Accor operates a selection of Qantas Lounges globally, bring our service passion and values to the aviation industry. Every day we connect with thousands of travelers as they adventure around Australia and the world. Qantas Lounges by Accor provides a relaxing start to a holiday, an efficient workspace between flights, and a welcoming pause on the way to anywhere. With a range of offerings from upscale to luxury, our Lounges receive rave reviews from both our customers and our team.
Job Description
We are seeking a Full-Time Senior Lounge Runner to join our team, delivering efficient, friendly, and professional service to all lounge guests. This role is perfect for individuals with a genuine passion for hospitality and a flair for creating memorable guest experiences.
Essential duties of this role include, but are not limited to, the following:
- Lead and motivate the team, including servers, bartenders, and support staff, ensuring training, scheduling, and adherence to standard operating procedures.
- Deliver exceptional guest experiences by responding to needs, handling complaints efficiently, and maintaining a welcoming atmosphere.
- Ensure compliance with health, safety, sanitation, and responsible service of alcohol regulations.
- Accurately take, prepare, and deliver food and beverage orders.
- Clear and reset tables, keeping service areas clean and tidy.
- Maintain hygiene standards for food handling and presentation.
- Assist guests with menu explanations, special dietary needs, and beverage recommendations.
- Promote a safe workplace by identifying hazards and following WHS practices.
Preferred Experience & Skills:
- Prior experience in the food and beverage industry is advantageous.
- Strong team leadership and interpersonal skills.
- Guest-focused attitude with excellent communication abilities.
Qualifications
Whilst technical experience is of importance to us, to be considered for the role, you will have the following:
- Strong interpersonal skills to motivate and guide a team, resolve conflicts, and inspire high service standards.
- A friendly, customer-focused attitude with a commitment to total guest satisfaction.
- A passion for hospitality, ensuring every guest enjoys a positive experience.
- Initiative to create positive, efficient, and intuitive guest interactions.
- Ability to manage multiple responsibilities, prioritize tasks, and maintain smooth operations under pressure.
- Clear communication and effective problem-solving skills with both team members and management.
- Responsible Service of Alcohol (RSA) certification.
- Confidence liaising with internal and external clients.
- High standards of grooming and personal presentation.
- Flexibility to work various rostered shifts, including early mornings, late evenings, and weekends.
- Excellent attention to detail and multitasking ability.
- Positive, team-oriented, guest-centric mindset.
- Full working rights in Australia.
Additional Information
Employee Benefits for your hard work!
- Work with two iconic brands and experience the excitement of the aviation industry.
- Amazing staff travel benefits (T&C apply).
- Access to the staff duty-free store.
- Complimentary meals and coffee during shifts.
- Hotel discounts at over 3,000 properties worldwide.
- Exclusive partnership discounts with companies such as Europcar, Google, and more.
You will be engaged to work under the Hospitality Industry (General) Award [MA000009]
Note: Successful applicants will be required to undergo a Federal Police check at their own cost via our ID system (Will be reimbursed once approved) in order to gain ASIC certification.
If you would like to be a part of our team, please apply now.
