Front Of House Duty Manager Casual Pool

Caring for our city, creating a future for all

Our people are passionate about their communities and connected to their teams. They’re motivated by our genuine commitment to diversity and inclusion, and our clear, compelling plan for our global city: Sustainable Sydney 2030 – 2050 Continuing the Vision.

Be part of a purpose-led organisation with care at its core. You’ll make a difference by acting in the best interests of our communities and city. Be better together with collaborative and inclusive partnerships. Embrace possibilities and be open to new ideas and creating bold solutions.

About the role

The City of Sydney's Venue Management has an exciting opportunity available for a dynamic and motivated Front of House Duty Manager to work as part of our Operations Team.

The Front of House Duty Manager will work a flexible shift roster and is responsible for the efficient supervision and delivery of customer services for all events and functions at the Sydney Town Hall and associated venues. There are more than 300 events each year, varying from meetings and receptions to major concerts and gala dinners.

You’ll be responsible for contractor staff, ensuring all set up, operational staffing and safety requirements of events held in the venues are met.

We’re looking for someone with:

• front of house experience in a supervisory or leadership position for events, performance or live entertainment
• current Responsible Service of Alcohol (RSA) Certification and a first aid certificate (or ability to achieve prior to commencement).

The recommended applicant must complete a pre-employment health declaration and criminal history check.

Applications must be submitted online by 11:59pm, Wednesday 3 September 2025.

For more information, contact Mal Cheng, Indoor Events Manager on 02 9265 9403.

What we can offer you

You’ll work with passionate, welcoming and supportive people who care for our communities and create a future for all.

Flexible working

• City centre head office, with many public transport options.

Professional development

• Leadership and management development program
• Further education program providing reimbursement of course fees, and study and exam leave
• Opportunity to attend external courses and conferences
• Long service and employee recognition awards
• Employee assistance program offering free, confidential counselling

Inclusive culture

• Recognised as an Inclusive Employer by the Diversity Council of Australia
• Active employee networks including City Women, City Pride, DiverseCity and Aboriginal and Torres Strait Islander network
• Recognised family inclusive workplace
• Veteran employment supporter

How to apply

We welcome candidates from all backgrounds in a workplace as diverse as our communities. We’re passionate about gender balance, with an executive team two-thirds female and half of leadership roles held by women.

All applicants, including Aboriginal and Torres Strait Islander peoples, people with disability, veterans and people of diverse sexualities and genders, are encouraged to join us.

We’re a disability confident recruiter. If you identify as a person with disability and require support for your application or the recruitment process, contact us at [email protected] or 02 9265 9333.