Located just steps away from Chatswood Station and Westfield, working here means being at the heart of a vibrant community, with everything you need right at your doorstep.
Purpose
As a Front Office All Rounder, you play a crucial role in assisting our hotel guests from their initial inquiry to check out. Think of yourself as the go-to expert for room availability, rates, and the wonderful experiences our hotel offers. You bring a touch of excitement by suggesting enticing upgrades and are at the forefront delivering exceptional hospitality and ensuring our guests have a memorable stay.
Primary Responsibilities
- Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers
- Be the first point of contact for our guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations
- Allocate rooms based on guest preferences, availability and business demands, ensuring a comfortable and enjoyable stay
- Safely and securely handle payment transactions, verifying billing details for accuracy
- Suggest room upgrades, offer special amenities, and fulfil specific guest requests to elevate their stay
- Maintain meticulous reservation records to monitor room availability and ensure smooth check-ins and check-outs
- Facilitate the resolution of guest complaints, transforming challenges into opportunities
- Customer service-oriented with exceptional communication skills
- Previous experience in a similar role in the hospitality industry is preferred
- Proficiency in using reservation and property management systems is a plus
- Problem-solving skills and the ability to remain calm under pressure
- Team player with a positive attitude and willingness to go the extra mile
- Capable of embracing a flexible rotating schedule that may include evenings, overnights, weekends, and public holidays
- This role may include covering porter shifts so will need a full licence ( Auto / Manual) preferred
- Must have 7-day availability
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
Elevate your career in a dynamic and welcoming environment where every day brings new opportunities.
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