About the business:
Located in the vibrant inner-city suburb of Preston, we offer a unique living solution designed for modern residents and travelers. Our property includes 455 stylish studio apartments, including 200 under our Campus Melbourne brand for student accommodation.
We blur the lines between residential and transient, social and private, hotel and home share. With shared spaces like a bar, restaurant, gym, co-working lounges, and more, our mission is to create a dynamic community where people feel at home, stay connected, and thrive together.
About the role:
We are seeking a service-driven Front Office Manager to lead our front office operations. The Front Office Manager will be responsible for ensuring a seamless guest experience, efficient team management, and collaboration with multiple departments to maintain high service standards across our accommodation and shared spaces.
Key Responsibilities Include (but are not limited to):
- Leadership and supervision of Front Office team members
- Preparing and managing rosters to meet operational requirements
- Ensuring guest feedback is recorded accurately and service recovery is actioned promptly
- Overseeing accounting practices and ensuring compliance with hotel procedures
- Working closely with Housekeeping, Maintenance, and Sales to maintain brand standards across rooms, products, and services
- Actively contributing toward achieving hotel targets and objectives
Skills & Experience:
- Minimum 2 years’ experience as a Front Office Supervisor or Manager within a hotel or accommodation setting
- The ability to lead, motivate, and work as part of a team
- Exceptional interpersonal, communication, and time management skills
- Experienced in using RMS
- Excellent customer service and conflict resolution abilities
- High attention to detail and the ability to work well under pressure
- Flexibility to work a rotating 24/7 roster, including weekends and public holidays as required. Rostered day-off will be on a weekday.
If you are interested to find out a little more about us, we would encourage you to check us out via our social media pages.
If you would like to be considered for the role, please submit a copy of your CV/Resume to apply!
Job Types: Full-time, Permanent
Pay: $80,000.00 – $90,000.00 per year
Work Location: In person
Expected Start Date: 02/09/2025
