Front Office Manager


Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Novotel Cairns Oasis Resort is ideally located in the heart of beautiful Cairns. A newly renovated family friendly resort, offering fun-filled weekends and holidays, and a complete resort option for both business and leisure travellers.

We are ready to welcome a Front Office Manager to our guest obsessed team in this influential role. Reporting to senior management, you will oversee the Front Office operation and develop a high performing team who will deliver a flawless service experience at every part of their journey.

Responsibilities include:

  • Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
  • Meeting guests and customers when they arrive and ensuring they are settled in their rooms
  • Ensuring that all daily tasks are completed accurately and in a timely manner
  • Ensure that your team are aware of all offerings within the hotel and upsell whenever appropriate
  • Ensure that arrival and departure processes are managed appropriately
  • Inspire and empower our team to curate special moments for our guests
  • Managing our Very Important Kids and Very Important Grown-Ups programs
  • Respond to guest reviews and feedback in a timely and professional manner


To be successful in this role you will:

  • Enjoy leading from the front with a people centered leadership style
  • Prior experience working with Opera or a related system
  • Proven ability to build and maintain good relationships
  • A problem solver with excellent attention to detail
  • High level of computer literacy - Opera, Micros and the Microsoft Office Suite preferred
  • Excellent written and verbal communication skills
  • Availability to work a variety of shifts include weekends and public holidays

Additional Information

What's in it for you:

  • Work in beautiful, tropical North Queensland
  • Training and development opportunities
  • #WorkYourWay - tell us how this role can fit with every part of your life
  • Access to the ALL Heartists Program from day one - offering discounts on accommodation and F&B worldwide

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: [email protected]