Location: Melbourne, Victoria
Front Office Representative
Permanent full time position - 38 hours per week
Permanent part time position - 15-30 hours per week -
Working on a rotating roster including morning, afternoon and weekend shifts.
Location – Paris end of Little Collins Street close to public transport.
Join the Front Office Team at Stamford Plaza Melbourne
About Stamford Hotels and Resorts
Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels located in Australia. The hotel portfolio consists of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high-end luxury residential units in Australia.
At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels.
In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.
About the Role
We are currently seeking a Front Office Representative to join our Front Office team and to be the first point of contact for our guests.
The successful candidate will be enthusiastic, have great listening and communication skills, and share a passion for delivering service to our guests that is exceptional in every sense.
We look for people who will go the extra mile to ensure our guest experiences are memorable.
Core Functions of your Role
Assisting with guest queries in a professional manner and acting as a brand ambassador
Providing a seamless arrival and departure experience
Logging and following up on guests' requests with the appropriate departments.
Directing calls to guest rooms, departments, or key stakeholders of the business.
Providing information about hotel services to guests.
Facilitating the guest payment process in accordance with policies and procedures
Creating bookings for guests outside of reservation opening hours
Maintaining knowledge of hotel facilities and promotions
About you
A qualification or currently undertaking studies in Hospitality Management (desirable)
Experience as a guest services representative in a 5-star environment (highly desirable)
Experience with hotel booking systems –preferably Opera (desirable)
Exceptional attention to detail
A 'can-do' attitude
Excellent communication skills (both written & verbal)
Proactive focus and shares a passion for the hospitality industry
Well-groomed and professional in appearance
The ability to work under pressure and meet deadlines
Ability to work independently and as part of a team
Displays problem solving skills
Commitment with flexibility to work mornings, evenings, weekends and public holidays
Benefits and Perks
The opportunity to work with industry professionals in an exciting hotel environment
Great opportunities for career development
Staff meals provided on shift
An attractive food and beverage discount program
How to Apply
If you have the experience, we'll give you the opportunity. Please submit a cover letter and resume. We thank you in advance for taking the time to apply for our exclusive role, please note that only shortlisted candidates will be contacted for an interview.
No recruitment agencies please.
Stamford Hotels & Resorts is an Equal Opportunity Employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, covered under applicable law.
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