General Manager Commercial

General information

Description & Requirements

Bupa’s global ambition is to be the world’s most customer centric healthcare organisation. As a global healthcare enterprise, we have a proud history of caring for over 75 years and a clear purpose: “helping people live longer, healthier and happier lives and making a better working world”. 

One of the ways we are delivering on this, is through the health and care services we provide within Health Services (HS), to 600,000 customers every year. The portfolio currently includes our Dental, Optical & Hearing, Bupa Medical and Mental Health businesses, as well as providing health care services on behalf of the Australian government to the Australian Defence Force and for visa assessments purposes.  

Our Health Services business is driving and accelerating our focus on expanding our health care offerings and increasing our owned provision footprint. 

What’s your role? 

As the General Manager Commercial for Bupa Medicaland our Mental Health businesses, you will be responsible for the commercial strategy to drive performance across two of our fastest-growing businesses, as well as developing and implementing good governance and processes.  You will bring a scale-up mindset and commercial agility to shape and embed the core commercial infrastructure, and support the Operational Directors to deliver on committed performance targets – establishing robust processes, governance frameworks and commercial discipline from the ground up. 

Your remit includes providing expert guidance on contracts, identifying and developing strategies to mitigate commercial risks, and identifying and supporting the business to unlock commercial opportunities within the existing portfolio and more broadly.

This is a pivotal role for someone who is experienced in large matrixed corporations, thrives in dynamic and fast-paced environments, can operate at both a strategic and operational level, and is passionate about building sustainable, customer-focussed health businesses. 

What will your day involve?

In this senior leadership role, you will:

• Actively participate as a core member of the Bupa Medical Clinics and Mental Health Centres Leadership teams, to provide strategic direction and commercial ambition of the businesses.
• Design and implement fit for purpose commercial processes and governance structures to support scalable growth, performance and business maturity;
• Provide commercial leadership across contracts, pricing, performance management, business cases and investment cases – ensuring strategic alignment and risk management;
• Work alongside each business’ leadership teams and the broader Health Services Commercial team to help identify and assess growth opportunities, partnerships, and new markets, bringing a proactive, pragmatic and agile lens to decision-making;
• Translate strategy into action by partnering with the Directors to develop commercial plans that drive revenue, optimise operations, and improve margins;
• Establish and monitor KPIs and performance indicators, enabling data-led decision-making and accountability across business units;
• Ensure all commercial activities align with and support the company’s long-term vision and strategic goals;
• Develop and implement strategies to drive revenue growth and enhance profitability with a focus on finding opportunities for synergies between the business streams;
• Build trusted relationships across Bupa and with external partners to enable delivery, influence outcomes, and shape a unified commercial vision;
• Engage with internal and external stakeholders to drive outcomes aligned with agreed strategy.

What will you bring?

• Experience in large organisations and Healthcare 
• Proven high level client relationship management and key stakeholder management skills.
• Demonstrated ability as a Senior leader within finance/ commercial/ legal / sales and broader business.
• A high level of financial and commercial capability, with proven experience in applying financial and operational performance frameworks to drive successful business outcomes and contractual obligations.

Why work at Bupa?

A career at Bupa is more than just a job. It’s an opportunity to make a real difference in the lives of our customers and communities. Our purpose, helping people live longer, healthier, happier lives and making a better world, is what inspires us. It’s a promise to our customers to change lives, and our world, for the better. Our people are at the heart of this. It’s their passion, ideas and commitment that will shape a brighter future for both Bupa and our customers.

We’ve evolved from being simply a health insurer to what we call a ‘health and care’ company. This involves providing more wide-ranging services to benefit people’s health and wellbeing, wherever they are in life. 

If you’ve got the belief, the energy, and the talent, come and join us.

To learn more about working at Bupa please visit our website: www.bupa.com.au/careers

Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention, and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. 

We encourage people from all backgrounds to apply. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.