About us
Travel is a journey. We help make it a joy.
Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So, if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.
What’s the job?
Under the guidance of the Director of Sales, assist in the operations of the reservations and events departments with a focus on Group Reservations. You’ll make sure all our groups and events run smoothly - acting as both brand ambassador and trusted partner. Ensuring guest service standards are upheld, yield and occupancy management to achieve budget, managing group blocks effectively (both from a client perspective as well as accurate system management), communicating with all departments with regards to movement, arrivals and departures of guests and groups whilst being instrumental in the implementation of operational plans to meet the hotel sales and revenue targets, in conjunction with the departmental goals.
- Ensure the whole client experience is successful and memorable and act as the brand ambassador and key contact throughout their journey
- Making restaurant bookings, invoicing clients, preparing booking reports for internal teams.
- Build long term relationships with agency contacts and event planners to increase loyalty to the hotel and to the brand
- Prepare BEO’s and participate in the weekly BEO meeting to ensure the hotel team have necessary information to deliver a successful event
- Ensure all systems are updated and accurate.
- Conduct pre-event and post-event meetings with clients and catering colleagues to identify improvements to the guest experience
What we need from you
- Unrestricted rights to work in Australia (kind reminder that sponsorship is not available for this role)
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Reading and writing abilities are utilized often when completing paperwork, giving and receiving instructions, and training.
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
- Problem solving, reasoning, motivating, organizational and training abilities are used often.
- Ability to travel to attend workshops, specialized training and/or certifications, etc.
- May be required to work nights, weekends, and/or holidays
What we offer
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including free duty meals, free parking, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
