Search suggestions:

casual
no experience
retail
hospitality
delivery driver
no experience required
work from home
woolworths
medical receptionist
receptionist no experience
fifo
part time
physiotherapist
New South Wales
Queensland
Adelaide
Victoria
Sydney
Melbourne
Newcastle-Maitland
Geelong
Canberra
Bendigo
Ipswich City
Bundaberg

Guest Service Agent/Porter

Accor
$51,177 - $64,802 a year
Queensland
Part time
1 day ago
Company Description


Join the team at Novotel Sunshine Coast Resort and Sunshine Coast Convention Centre as a Guest Service Agent, where genuine hospitality and a guest-first approach are at the heart of everything we do. This role is ideal for someone who brings a positive attitude, takes pride in delivering memorable experiences, and is committed to making every guest feel welcomed and valued.

Located between the ocean and a private lagoon, the resort offers a true coastal escape with over 370 well-appointed rooms, a sparkling outdoor pool, a natural lagoon ideal for water activities, and outstanding dining experiences. The property also features the Sunshine Coast’s largest convention centre, capable of hosting up to 1,500 guests, making it a key destination for both leisure travellers and major events.

As part of the globally recognised Accor Group, the resort is committed to providing service that goes beyond expectations. Team members enjoy a supportive and inclusive workplace, opportunities for professional development, and the chance to be part of one of Queensland’s most iconic hospitality destinations.


Job Description


As a Guest Service Agent, you will be the welcoming face of Novotel Sunshine Coast Resort, playing a key role in shaping each guest’s experience from the moment they arrive to the moment they leave. Your friendly, professional approach, attention to detail, and commitment to service excellence will help ensure every stay is smooth, enjoyable, and memorable.

Working closely with all departments, you’ll respond to guest needs promptly and effectively, contributing to a seamless operation and a positive team environment.

Responsibilities include:

  • Managing check-in and check-out procedures efficiently while maintaining a high level of guest satisfaction
  • Supporting Accor’s loyalty program by promoting memberships and explaining the benefits to guests
  • Assisting with occupancy and revenue growth through thoughtful upselling and cross-selling of rooms and services
  • Handling guest enquiries, requests, and incoming calls with professionalism and a solutions-focused approach
  • Delivering warm, personalised service that reflects the resort’s values and creates lasting positive impressions

Qualifications


What We’re Looking For

  • Previous experience in a hotel front office or a customer-facing role within the hospitality industry
  • Proficiency in Microsoft Office; experience with Opera Cloud is highly regarded
  • A strong guest service mindset with excellent attention to detail
  • Self-driven and proactive, with the ability to perform well in a fast-paced and ever-changing environment
  • Clear and confident communication skills, both written and verbal
  • Availability to work across a rotating roster, including weekends and public holidays

Additional Information


Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

  • On-site we offer car parking, duty meals and laundry services
  • Immediate access to global accommodation and F&B discounts
  • #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
  • Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

  • We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.

Save Apply
Report job
Other Job Recommendations:

Guest Service Agent

Joondalup Resort
Western Australia
  • Proven experience in a similar role (minimum 6-months...
  • Available to work Friday, Saturday and Sunday, Christmas...
1 week ago

Guest Service Agent All Rounder (Part Time)

Accor
New South Wales
$55,421 - $70,175 a year
Swissôtel Sydney is a premium five-star hotel located in the heart of Sydney’s business, retail and entertainment district. Our...
1 week ago

Guest Services Agent

Accor
Perth, Western Australia
$69,190 - $87,610 a year
Mercure Perth is conveniently located in the heart of Perth city, with the major shopping, entertainment and nightlife areas all...
2 weeks ago

Casual Guest Service Agent

Oaks Hotels
Western Australia
$66,468 - $84,163 a year
  • Maintain clear and courteous communication with guests,...
  • Act as a primary point of contact for guests throughout...
6 days ago

Guest Service Agent (Hotel Receptionist) - Ibis Budget Newcastle

Accor
New South Wales
$49,900 - $60,625 a year
Ibis Budget Newcastle has 79 Rooms located on the corner of Thomas Street and Lake Road in the suburb of Wallsend, the hotel is a...
2 weeks ago

Guest Service Agent - Full Time

Queens Wharf Residences
Queensland
  • Maintain clear and courteous communication with guests,...
  • Act as a primary point of contact for guests throughout...
1 week ago

Guest Service Agent / At Your Service Agent

Marriott International
Adelaide City Council, South Australia
  • Be an expert on the hotel and the surrounding area, know it...
  • Assign rooms according to guest requests and preferences...
1 week ago