Second-in-Command (2IC) – Hairhouse Highpoint
Location: Maribyrnong, VIC
Work Type: Full Time
Industry: Retail & Consumer Products – Beauty & Personal Care
Salary: Competitive base + bonuses + staff discounts
Start Date: Immediate start available
Lead, inspire, and grow in a high-performance beauty retail store. Hairhouse Highpoint is looking for a passionate 2IC to support and drive success in one of our busiest locations. About Us
Hairhouse is Australia’s leading destination for hair and beauty. With over 100 stores and salons nationwide, we’ve been helping Australians feel confident in their hair and beauty choices for over 30 years.
Our Highpoint Shopping Centre location is one of our flagship stores, known for its fast pace, strong team culture, and premium customer experience. We’re now looking for an energetic and experienced Second-in-Command (2IC) to support the Store Manager and lead the team to even greater success.
About the Role
As the 2IC at Hairhouse Highpoint, you’ll:
Support the Store Manager in leading daily operations, team development, and sales performance
Deliver exceptional customer experiences through personalised consultations and expert advice
Take ownership of store merchandising, stock control, and visual presentation
Help manage team rosters, opening/closing duties, and customer escalations
Coach and mentor team members, supporting product knowledge and customer service skills
Step up to lead the store in the Manager’s absence
Be a key part of a fun, high-performing team culture
What We’re Looking For
We’re after someone who:
Has previous retail or beauty industry experience in a leadership or supervisor role (2IC or similar)
Thrives in fast-paced, high-traffic retail environments
Loves coaching others and leading by example
Is results-driven and confident with KPI performance and store standards
Has a genuine passion for hair, beauty, and customer service
Brings strong communication, time management, and a team-first attitude
What We Offer
Career growth with clear pathways into Store Manager roles
Ongoing leadership and beauty training
Generous staff discounts on premium products and salon services
Monthly incentives and rewards for performance
A supportive team environment with national support and resources
Flexible rosters to suit your lifestyle
Ready to Take the Next Step in Your Career?
If you're passionate about hair and beauty, love working in a fast-paced environment, and are ready to lead — apply now and join the Hairhouse Highpoint team!
Click “Apply” now to submit your resume. We can’t wait to meet our next amazing 2IC.
