Permanent full-time role
Hybrid working
Location – Flexible open to all QBE offices Nationally
The Opportunity
The Head of Commercial Property, Construction, and Engineering Claims is a leadership position responsible for managing teams that handle commercial property, construction, and engineering claims. You will be responsible for overseeing large and complex claims, ensuring performance metrics are accurate and met, and engaging with both internal and external stakeholders.
As well as managing operations, you will be responsible for strategic and business planning to support innovation and change initiatives and enable QBE’s growth ambition through customer service excellence and prudent cost control in attritional and large loss claims.
Your new role
Lead teams managing commercial property, construction, and engineering claims through intermediated channels.
Oversee large and complex claims and the interactions between suppliers, brokers, and corporate customers.
Maintain and manage relationships with executive loss adjustors.
Ensure operational and financial performance metrics are accurate and consistently met.
Engage with internal and external stakeholders to ensure the best customer experience possible.
Continuously improve the structure and processes in commercial property, construction, and engineering claims.
About you
Strong commercial acumen, with a deep understanding of claims performance drivers, measures and financial drivers
Leadership abilities with a proven track record in managing teams and the ability to manage complex problems efficiently and effectively.
Expertise in claims management, particularly in commercial property, construction, and engineering.
Strategic thinking, with a good understanding of process innovation, modern technology and leading through change
Strong communication, problem solving and analytical skills
In-depth industry knowledge.
About QBE
We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen!
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
18 weeks’ gender-equal flexible leave for all new parents, including paid super
The ability to maximise retirement savings through voluntary super contributions and company matching
Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
Additional leave and support through QBE’s Family Domestic Violence First Responder Network
Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners
Rewards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
2021 LinkedIn Top Employer & HRD Employer of Choice
2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
Ranked 3rd place in the AAGE Top Graduate Employers 2023 for medium sized program as voted by graduates
Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
Family First accredited employer since 2021
APPLY NOW and let’s make it happen!
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected]
Skills:
Coaching for success, Cost Management, Critical Thinking, Decision Making, Influencing, Insurance Claims Management, Intentional collaboration, Managing performance, Navigating ambiguity, Persuasion, Risk Management, Stakeholder Management, Strategic Agility, Strategic Leadership, Strategic Planning Application Close Date: 30/08/2025 11:59 PMHow to Apply:
To submit your application, follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
