Who is Audika?
Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 22,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.
In Australia, Audika has over 350 clinics who provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.
Responsibilities
We are looking for an organised and customer centric individual to be a Hearing Care Assistant at Audika Rosny Park Clinic. This position can be a part-time (4 days per week) or a full-time (5 days per week). If you are interested in helping our clients improve their hearing and quality of life, keep on reading! This is the role for you.
This is a pivotal role in each clinic that contributes to clinic performance and enhances our customers’ experience. We are looking for a compassionate, process oriented and purpose-driven individual, whose outstanding organisational and customer service skills in will help more people get access to better hearing.
You will collaborate with Clinicians, Clinic Coordinators and Hearing Technicians (where applicable) to provide quality hearing health care outcomes for all our clients.
You will learn about all our products, services, our competitive advantages, and government funding programs.
You will support Clinican with a hands-on support during all hearing appointments, including video otoscopy,tympanometry, placement of equipment to perform air conduction, bone conduction and speech testing.
You will facilitate the various device demonstrations and test performed the audiology appointments.
You will manage the equipment and IT required for video conferencing, as well as fitting of hearing aids, minor repairs and devices troubleshooting.
With all these knowledge, skills, and tools you will expertly apply tailored client-specific sales strategies ensuring they get best possible solutions.
You'll be successful in this role if you have:
- Previous sales and/or customer service experience in one of the following environments: hearing care services, pharmacy, or allied health
- Experience working with an older demographic, preferred
- Strong interpersonal communication skills and empathy for clients to support their hearing journey
- Higher School Certificate (HSC) or TAFE Qualification
- Advanced computer skills
What's in it for you:
- Permanent role in an established global organisation
- Performance incentives
- Supportive hearing care team
- Professional development through clear career path and professional training
- MyRewards program – a program that offers discounts to more than 300 retailers and services across Australia
- Online Wellbeing centre – a platform offering activities, workouts, meditations, nutritional and financial advice – everything you need to live a healthier and happier life
- Employee Assistance Program
- Birthday and Christmas gifts
Our Values:
Audika is proud to have a diverse and inclusive culture that acknowledges and respects our employees.
We are a team of professionals who bring the importance of sound to life and connect our clients through our hearing products.
We believe that it all starts from our employees, who make this happen. We are led by our values, which shape a supportive and encouraging culture where everyone can thrive and succeed.
We create trust! We are Team-players! We create innovative solutions! We apply a can-do attitude in everything we do.
