We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community-owned providers of independent living, aged care and home care. We’re proud to have more than 40 communities and home care service hubs in NSW, the ACT and Qld.
IRT is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees. We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians.
As a Home Care Partner, you will work closely with customers to enhance their quality of life, enabling them to remain at home while meeting their care needs.
You will provide case management for customers, fostering independence and promoting well-being - case management experience and qualifications are essential.
Our preference is for the successful candidate to be located in the Eurobodalla/Far South Coast region or the ACT. This is a hybrid position - the expectation is to work from the nearest IRT office at least 3 days a week and 2 days working from home.
Key responsibilities (but not limited to):
1. Receive and assess referrals, screen customers for eligibility, and ensure safe home access for staff.
2. Contact newly referred customers to discuss expectations, goals, and available services.
3. Conduct comprehensive assessments to identify customer needs and goals.
4. Collaborate with customers to achieve goals by coordinating and suggesting appropriate services.
5. Conduct regular customer reviews via telephone and reassess care plans as needed.
6. Maintain accurate customer care plans and ensure compliance with funding bodies and leadership.
7. Assist with data collection and record maintenance in line with organisational requirements.
8. Monitor and manage customer budgets to maximise subsidy fund usage.
9. Liaise with agencies and third parties to arrange services supporting customer goals and needs.
- . Qualification in Case Management is essential and at least 1-2 years' experience in Aged Care is preferre
- d Proven experience in community liaison, including assessing needs, care planning, and preparing service requirement
- s Strong attention to detail with well-developed analytical and problem-solving skills, particularly in case managemen
- t Effective verbal and written communication skills, with experience in report writing, correspondence, and maintaining client record
- s Ability to work collaboratively as part of a team and demonstrate self-motivatio
- n Competence in computer use, data collection, and related tasks (previous experience using Alaya Care would be a plus
- ) Experience working with people and dementia and/or mental health issue
- s A current drivers licens
- e
- g Flexible working condition
- s Birthday leave - relax and take a day off on us
- ! Professional and career development opportunitie
- s Multiple career pathway
- s Discounted gym membership
- s Free counselling via Employee Assistance Program (EAP) and staff wellness progra
- m
All successful candidates will be required to undergo pre-employment checks including reference checks, pre-employment functional assessment and a National Criminal History Check.
