About the Hotel Federal
A landmark since the early 1900s, Hotel Federal—fondly known as 'The Middle Pub' by locals—is a true gem on the northwest coast. Featuring a gaming lounge with 30 state-of-the-art gaming machines, local entertainment, and a burger bar, it truly stands out as a premier destination for locals, tourists, and passersby.
What you can expect in a day in this role:
In this role, you will be responsible for attending to enquiries from our gaming patrons, preparing food and beverages, and providing exceptional customer service.
Some of your day-to-day duties will include:
- Manage and maintain gaming operations and functions
- Assist patrons with food and beverage orders and general queries
- Oversee and operate TAB services
- Maintain cleanliness and uphold hygiene standards across all areas
- Support food and beverage service in the Bistro and Burger Bar
- Respond to general enquiries and handle customer complaints professionally
What you will bring to the role:
Along with excellent customer service and the ability to take initiative, you will have:
- Demonstrated cash handling proficiency
- Knowledge of all gaming machine regulations, compliance, operations, and procedures
- An understanding of food & beverage products and services
- A professional & mature “can-do” attitude with the ability to work autonomously
- Current Responsible Service of Alcohol Certificate (RSA) and Responsible Service of Gaming Certificate (RSG), or the ability to obtain these certificates
- Ability to work a variety of night and weekend shifts, which include public holidays.
A successful candidate in this role may be subject to pre-employment and ongoing screening checks.
What you can expect from us
Along with this fantastic role and Federal Hospitality discounts across our hospitality and tourism properties, you will also receive:
- Access to hundreds of discounts across many brands, helping you save on everyday expenses, including phone bills, fuel and groceries, fashion, restaurants, and entertainment
- Supportive work environment with learning and development opportunities
- Staff Uniform supplied
- Free Parking (where available)
Interested? Take the next steps to apply
send us your resume. For any further information, please contact McKeag Jensen, Talent Acquisition Advisor at: [email protected].
If this isn’t the right role for you, but you’re interested in working at one of the Federal Hospitality
Properties, please check out our other current vacancies on our group website: www.federalhospitalitycareers.com.au
