About Us
Set on a picturesque Southern Highlands estate, conveniently located just 15 minutes from Bowral in Sutton Forest, Peppers Manor House allows you to indulge in life and leisure at a grand country house exuding old world country charm.
Part of the Accor group we proudly offer luxury and high-end, mid-range and economy brands, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Led by more than 300,000 Team Members around the world we deliver exclusive benefits to our more than 65 million loyalty members through the group’s loyalty program ALL – Accor Live Limitless.
The Role
Do you love interacting with people? Do you thrive when creating memorable guest experiences?
A fantastic opportunity exists for you to join our Front Office Team as Guest Service Agent on a FULL-TIME basis.
As the first point of contact for our Guests, you will hold the following primary responsibilities:
· Provide outstanding and personalised service at every guest interaction
· Complete a wide array of front office tasks such as check in and check out of Guests, take reservations, ensure guest accounts are kept up to date and accurate, process payment
· Complete pre-arrival phone calls
· Take every opportunity to upsell the properties services
· Handle Guest complaints and queries in a professional manner
· Provide guests and visitors with local information from your vast array of knowledge regarding local attractions, amenities and activities
About You
· Demonstrated customer service experience with a background in Hotel operations highly advantageous
· Confident communicator both written and spoken with the ability to build genuine relationships quickly and make people smile
· Computer Savvy – this role requires the use of Microsoft office programs and specialised property management systems
· Ability to remain calm when under pressure, multitask and think on your feet
· Positive can-do attitude
· Flexibility to work a varied roster that includes week days, weekends, mornings, nights and public holidays
Why Join Us
When you join Accor you are not only joining a Company with more than 5000 properties in over 110 countries you are joining a company where culture is deeply ingrained in everything we do. Our Company Values and Heartist principles guide all of our actions and decisions and we hope that you’ll feel welcome as soon as you arrive onsite.
· Work Your Way with Accor – this role offers a flexible roster
· Access to fantastic discounts on accommodation, food & beverage globally as well as partner perks
· Endless career opportunities & access to our in-house learning and development offering through Academy Accor
Click ‘Apply’ to begin your journey!
Job Type: Full-time
Pay: $28.00 – $39.00 per hour
Benefits:
- Employee discount
- Maternity leave
- Parental leave
Schedule:
- 8 hour shift
- Afternoon shift
- Evening shift
- Morning shift
- Night shift
- Public holidays
- Rotating roster
- Shift work
- Weekend availability
Supplementary Pay:
- Penalty rates
Work Location: In person
