Housekeeping Supervisor

• Genuine career opportunites with national organisation
• Great benefits which can including free accommodation when you travel
• Join an organisation were experience matters and life is to be enjoyed

Who we are

At YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where connections thrive and experiences matter.

What sets us apart? We're a not-for-profit, membership-based organisation where profits go straight back into improving our properties and creating positive social, cultural and environmental impact. For over 80 years, we've been making travel accessible and transformative.

Our network spans 19 uniquely characterful properties across Australia – from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison to eco-retreats nestled in National Parks.

We're proudly part of Hostelling International – a global community of 3,000+ places to stay across 70+ countries that believe travel should do more than move you from place to place. It should move you to think differently, live boldly, and protect the world you're exploring.

YHA Melbourne Central is a budget accommodation provider based in Melbourne CBD, with 75 rooms and around 250 beds. Located on the corner of Spencers and Flinders Street it is a stone's throw away from premier attractions like the Eureka Skydeck, Melbourne Aquarium, and Federation Square, not to mention the graffiti-adorned laneways teeming with bustling cafes, bars, and eateries. This property is an ideal launchpad for your Melbourne and Greater Victorian travel journey.

About the role:

We are seeking a full time Housekeeping Supervisor to join our team. The role is hands on, not office based, and includes actively working with the team across all functions including cleaning the properties rooms, communal areas and bathrooms to the highest standard and delivering outstanding customer service to our guests.

What you’ll get to do:

• Cleaning shared and private rooms, bathrooms and communal areas
• Ensure a high standard of cleanliness is evident throughout the property in Housekeeping (in rooms, public and common areas)
• Monitoring and managing the use of housekeeping equipment and consumables, placing orders and conducting stocktake when necessary
• Coordinating and conducting periodic deep cleans of hostel rooms, ensuites, and communal facilities
• Supervising all housekeeping staff in the performance of their duties and reporting any arising issues to hostel management
• Ensuring all standard operating procedures including WH&SE compliance requirements are upheld

What we are looking for:

• Exceptional attention to detail with previous housekeeping leadership experience.
• Experience controlling and maintaining budgets, all operating supplies, replacements and consumables
• Excellent communication and interpersonal skills
• Excellent time management and organisational skills
• Strong eye for detail, and ability to follow procedures and set the standard for cleanliness
• Requirements include Australian citizenship or permanent residency

Our Values

Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.

• Work together – We open doors for each other as well as our guests
• Give our best – We bring our best selves every day we come to work
• Put our guest first – We know great hosts make great holidays
• Think differently – We see problems as opportunities
• Have fun – We celebrate and enjoy being together

What's in it for you

• Travel Perks: Free stays across our network – because we love travel as much as our members do!
• Team Adventures: Opportunities to visit other locations for team building and training
• Discounts: Access to benefits at various stores and across the YHA network
• Growth: Professional development and career opportunities throughout YHA
• Cultural Flexibility: Swap standard public holidays for ones that have personal meaning
• Wellbeing Support: For you and your immediate family through our Employee Assistance Program
• Referral Program: Know someone great? We reward successful candidate referrals

Are you ready to help make the world a more connected place? Submit your resume and a cover letter telling us why you're perfect for this role!