About Achievers
The "Achievers Employee Experience Platform™" empowers employees to recognize each other in real time and aligns them to the values and goals of the company. With almost 4 million global users, the Employee Experience Platform enables employees in over 170 countries. Visit us at www.achievers.com to learn more, and check out our platform in action here. Join us in our mission to Change the Way the World Works™!
Our commitment to you:
At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. Together, we achieve more by combining our unique strengths, fostering collaboration, and inspiring each other to reach new heights.
The Implementation Consultant is responsible for overseeing the successful implementation of software solutions for clients. This role involves working directly with our customers to ensure they are implemented on time, within budget, coordinating project activities, and facilitating change management throughout the process. In addition, this role is also responsible for technical consulting and platform configuration management.
What you`ll be doing:
- Act as a Project Lead for multiple concurrent customer-facing projects with small to mid-sized enterprise customers. This will mostly include facilitating remote working sessions and on occasion traveling onsite with the customer.
- Manage all aspects of implementations, including scope, risk, project plans, escalations, project monitoring and progress tracking, weekly checkpoint meetings, and consulting on best practices.
- Collaborate with key customer stakeholders to gather business and technical requirements, manage expectations, and address concerns throughout the implementation.
- Align requirements to product functionality and program design, configuration, testing, and possible integrations.
- Create detailed communication and onboarding plans; document/update the project workbook accordingly to reflect timelines, milestones, and change management strategies.
- Collaborate cross-functionally with Development, Operations, Product and Customer Success teams, as required.
- Utilize tracking and reporting tools (Mavenlink, JIRA, Confluence, Salesforce.com, internal documentation) to ensure an effective project management approach, knowledge transfer, and business continuity.
- Provide ongoing support to users after platform launch, addressing issues and ensuring a smooth transition to Customer Success and Customer Support.
What we`re looking for:
- 3-5 years or more of related experience with consulting and implementing software applications in a customer-facing environment.
- Ability to analyze business needs and translate them into implementation plans.
- Proven track record with managing complex projects from initiation to completion.
- Demonstrated resourcefulness in setting priorities and proposing solutions to ensure project delivery.
- Problem-solving and decision-making skills to address challenges during implementation.
- Change management skills to navigate organizational transitions effectively.
- Strong communication and interpersonal skills to effectively interact with diverse stakeholders.
Why you’ll love working at Achievers:
✨ We are passionate about disruptive technology that’s rooted in science, research and data.
✨ We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture!
✨ We foster an environment of connection, security, and community. You’ll feel at home, without reservation.
✨ We believe in moving quickly, failing fast, and adapting to change.
✨ We enjoy coming to work every day because we believe in our product and love our culture.
✨ We’re committed to achieving excellence in everything we do.
Our work environment:
Achievers is a hybrid-first company located at 1-11 Gordon Street in Cremorne. Our hybrid work experience is designed to cultivate an engaging employee experience, where pioneering research intersects with cutting-edge technology. We strongly believe that collocating teams increases the chance to innovate together, foster passive learning, create spontaneous connections, and promote better communication.
Achievers does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our HR team. All qualification will be done face-to-face, whether that is in person or over Zoom. Achievers does not send out offers of employment without meeting candidates and does not offer employment via text. If you are requested for any personal information via text and/or without having met a member of our hiring team in person, please disregard.
Our employees are a diverse and inclusive team of passionate, hardworking individuals. Achievers is an equal opportunity employer, committed to creating an environment where our employees can do the best work of their lives. We encourage all qualified candidates from all backgrounds and experiences to apply to join our A-Player family.
Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.
Achievers does not use AI to make hiring decisions. When you apply to work with us, a real person reads your application—every time. We believe in thoughtful, human-centred hiring, and we think your experience, personality, and potential can’t be judged by an algorithm. That’s why we keep it personal and take the time to get to know each qualified candidate.
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