Implementation Project Manager

Position Purpose : Deliver World Class Service to our clients through the provision of Implementation and Consulting services. Responsible for planning, monitoring and managing the delivery of a portfolio of projects to meet agreed deliverables, scheduled timeframes, and allocated budgets.

Key Responsibilities :

• Develop a comprehensive implementation plan for all projects in line with ADP's methodology (includes deliverables document and project management plan).
• Delegate and manage tasks and responsibilities to project team members.
• Manage issue resolution and follow-ups for all projects.
• Manage the ongoing quality of deliverables.
• Attend and chair project Steering committee meetings
• Ensure billing is in accordance with contractual arrangements.
• Monitor project costs, milestones and invoicing to recover costs as they are incurred and forecast and variation.
• Escalate issues to the Implementation Leader on a periodic basis or as required
• Manage project post implementation review process and coordinate agreed actions with the Implementation Leader
• Provide guidance and facilitate communication to stakeholders regarding the implementation of deliverables, project concepts, and schedules to ensure management of client expectations.
• Setting ground rules with client's Project Manager for the project according to the ADP Project Management Methodology
• Establish and maintaining project files, according to the ADP Project Management Methodology.
• Ensure Client requirements are clearly communicated and understood.
• Delegate tasks and responsibilities to project team members
• Follow up and monitor delegated tasks and responsibilities and ensure compliance with ground rules and milestones.
• Liaise between the client and ADP Client Services, including Client Project Manager, project team members, ADP Client Service leaders and Sales consultants.
• Manage client project expectations. Provide an escalation point for project issues
• Foster team work and ownership of team tasks
• Manage internal interpersonal issues
• Manage the ongoing quality of service provided
• Identify and apply improvements for implementations and methodology.

Experience:

• 3 - 8 years of experience working in a complex operational/implementation/service delivery role.
• Demonstrated experience in a Project Management role.
• Payroll Implementation experience.
• Planning and resource scheduling skills or experience
• Ability to manage and lead a team of people
• Ability to write project documentation including
• Written plans
• Timetables
• Gantt charts
• Implementation plan / Change Management plan
• Risk assessment plan
• Project budget
• Cost-benefit analysis
• Statements of work for suppliers and service providers
• Quality assurance report.

Qualifications /Certifications :

Tertiary qualification in a related field.

3-5 years Systems Implementation Experience

PMBOK or other PM Qualifications

Membership of PMI or AIPM.