Information Security Analyst

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

About Digital Technology & The ServiceNow Security Office   

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.    

 We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.    

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them.    

 The ServiceNow Security Organization delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact   

Team  

ServiceNow’s Global Security Support Center (GSSC) team leverages its diverse, highly skilled security background and expertise to help enhance ServiceNow’s internal and external security program and communicate ServiceNow’s commitment to security to the world. The global team works closely with other components within ServiceNow on security-related topics and directly interfaces with ServiceNow customers.  

GSSC Mission Statement: To provide external & internal facing security support on behalf of the Security Organization to improve our customers’ security posture and build Customer trust.  

Job Description

Responsibilities/what you get to do in this role     

• Establish and maintain excellent customer experience. 
• Build trust and confidence with all customers. 
• Represent and be a point of contact and support for everything Security in ServiceNow for all internal and external customers. 
• Facilitate the successful workflow/triage of security-related incidents/cases by interacting with customers, various security teams, and other internal ServiceNow teams as needed. 
• Provide support and be available as an escalation contact in the On-Call rotation (weekends, public holidays and after hours) as and when needed, to ensure customers are taken care of, during times that demand availability and support. 
• Develop and deliver training programs for internal and external customers on security awareness and best practices. 
• Develop AI Solutions for automating repetitive activities. 
• Lead, triage, investigation and respond to security matters ensuring timely resolution and enhance customer experience and processes. 
• Work with Legal on security/privacy-related matters  

Qualifications

To be successful in this role you have

• Experience: Minimum of 2-5 years of experience in information security or application security roles. 

• Certifications: Relevant certifications such as ServiceNow CSA (minimum), Azure AI Fundamentals or AWS Certified AI Practitioner, OSWA, GWAPT, GSEC, GCIH, CISSP, CISM are highly desirable. 

• Skills 
  • Technical: Proficiency in security tools and technologies, logging, SIEM, WAF, firewalls, intrusion detection systems, vulnerability management platforms, and encryption techniques. 
  • Risk: Articulate Security risks in simple English to customers. 
  • Artificial Intelligence: Exposure to AI technologies desired but not mandatory. 
  • Analytical: Strong analytical and problem-solving skills, with the ability to assess and respond to complex security issues. 
  • Communication: Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders. 
  • Team Collaboration: Proven ability to work effectively in a collaborative team environment. 
  • Concepts: Good understanding of Security concepts and articulating in simple terms without using Jargons and make sense to customers. 
  • Application Security: Good understanding of common web application vulnerabilities (OWASP Top Ten) & mitigation strategies 
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry (Advantage) 

• Education: Bachelor’s degree in computer science or information security, or relevant information security experience. 

• BONUS: Web-based vulnerability exploitation experience   

• Attributes
  • High self-confidence. 
  • Proactive and self-motivated with a strong sense of ownership and accountability. 
  • Attention to detail and capable of managing multiple tasks and priorities simultaneously. 
  • Innovative mindset with the ability to develop creative solutions to complex security challenges. 
  • Highly positive mindset that should never get faded while serving different cultures across the globe. 
  • Ability to help customers in all best possible ways. 

This Level 2/3 Information Security and Application Security Specialist role is an exciting opportunity to join a dynamic and forward-thinking company. If you have the skills, experience, and passion for ensuring the security and integrity of information systems, we invite you to apply and become part of the ServiceNow team. 

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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