Information Services Officer

04th June, 2025

Information Services Officer
Full Time Ongoing

Our Region
Ingham is uniquely positioned just over an hour north of Townsville and approximately three hours south of Cairns and is within the tropical paradise of the Hinchinbrook Shire. With Ingham at its centre, the region is surrounded by rugged mountain ranges, giant waterfalls, the Great Barrier Reef, wild beaches and tropical islands. It’s a place where breathtaking scenery, unique wildlife, world-class fishing experiences, delicious, locally sourced food, inspirational art and 60,000 years of culture are all weaved into one incredible story: The Hinchinbrook Way.

Our Council
Hinchinbrook Shire Council is proud to be one of the largest employers in the region, with a diverse team of around 200 people working across technical, administrative, operational, and senior management roles. We’re committed to creating a fair, flexible, and supportive workplace where our staff can thrive while enjoying the unique attractions and vibrant community life of Hinchinbrook. With benefits such as a nine-day fortnight for most roles, generous superannuation, and leave entitlements, we offer opportunities to grow your career while embracing the lifestyle you love. By joining us, you’ll be part of an organisation that values its people, promotes collaboration, and strives to make a lasting, positive impact on the Hinchinbrook community.

What Council Offers:

• 72.5-hour fortnight with roster variations depending on the position (9-day fortnight - RDOs in accordance with Council policy)
• Up to 12.5% Superannuation employer contribution for contributing members
• 5 weeks annual leave plus 17.5% annual leave loading
• 15 days paid sick/parental leave
• Salary Packaging options
• Employee Assistance Program (EAP)
• Accredited Mental Health First Aid Officers
• Annual Flu vaccinations + Skin Checks
• Corporate Uniforms (annual allowance) and PPE supplied

The Opportunity
As the Information Services Officer, you will provide frontline technical support and contribute to the operation, maintenance, and continuous improvement of Council’s IT systems and infrastructure. This role is responsible for resolving hardware, software, and network issues, supporting core business systems, and ensuring a secure, reliable, and efficient IT environment. You will also assist with cybersecurity monitoring and play an important role in delivering responsive IT services across the organisation.

Key Responsibilities:

• Provide first and second-level technical support to Council staff for hardware, software, and network-related issues.
• Set up, configure, and deploy IT equipment including PCs, printers, mobile devices, and peripherals for new users or relocations.
• Log, manage, and resolve incidents and service requests through the helpdesk system in a timely and professional manner.
• Support and maintain Council’s core enterprise systems, such as planning, finance, property and rating, HR systems, and M365.
• Assist with monitoring and maintaining the organisation’s LAN, Wi-Fi, VPN, and other network infrastructure in collaboration with the Systems Support Officer.
• Contribute to system upgrades, patching schedules, and organisation-wide software rollouts.
• Maintain accurate IT asset records and assist in coordinating equipment replacements in line with lifecycle policies.
• Monitor Council’s cyber security tools, including SIEM and Microsoft Defender, and report relevant security events to the Information Services Manager.
• Support disaster recovery and business continuity plans through regular checks of system backups and failover readiness.
• Assist with mobile device management, remote support tools, and virtualised environments where required.
• Foster a positive customer service experience for internal users and contribute to continuous improvement in IT service delivery.

Our Ideal Candidate
A motivated and technically skilled Information Services Officer to provide frontline IT support and assist with the operation and maintenance of Council’s systems and infrastructure. The ideal candidate will have sound knowledge of IT environments, a proactive approach to resolving issues, and the ability to support users across the organisation in a timely and professional manner.

Key Selection Criteria
If our values resonate with you ‘Integrity, People Focused, Excellence and Sustainability’ and you possess the following qualifications and experience, read below about how to apply:

• Demonstrated experience providing first and second-level technical support across hardware, software, and network issues.
• Proficiency in setting up and maintaining IT equipment, including desktops, printers, mobile devices, and peripherals.
• Experience with Microsoft 365 applications and system administration.
• Strong understanding of IT service desk operations, including incident management and resolution tracking.
• Ability to work effectively in a team environment and communicate technical information clearly to non-technical users.
• Well-developed organisational and time management skills, with the ability to prioritise competing demands.
• Current Queensland ‘C’ Class Driver Licence (minimum P1).

Desirable:

• Experience working in virtualised environments, particularly using VMware.
• Understanding of, or qualifications in, the ITIL Service Delivery framework.
• Experience using Security Information and Event Management (SIEM) systems, particularly Microsoft Sentinel.
• Experience with Microsoft 365 administration, Entra ID (Azure Active Directory), and Microsoft Defender for Endpoint.
• Experience using Mobile Device Management (MDM) platforms to enrol and manage mobile devices.
• Familiarity with Vulnerability Management Systems (e.g. Rapid7) and Remote Management Tools (e.g. GoTo Assist).

General Salary Information:
Level 3 Year 1 - $74,890.00 per annum plus superannuation.

The Selection Process
We welcome candidates to inform us of any adjustments they may need to ensure a supportive and inclusive recruitment experience and workplace environment. Hinchinbrook Shire Council is an equal opportunity employer, and we encourage Aboriginal and/or Torres Strait Islander people and disadvantaged job seekers to apply.

Celebrating the rich diversity of our community, we are dedicated to attracting and employing people who reflect the community we serve. We value and respect the unique contributions of our employees and are committed to fostering an inclusive and safe workplace where everyone is supported to reach their full potential.

Please note that only individuals with the right to work in Australia are eligible to apply. As part of the recruitment process, the preferred candidate will need to undertake a National Police Check and pre-employment medical assessments, which may include drug and alcohol testing, to confirm their ability to meet the role's inherent requirements.

How to Apply
Applications close on ‘Thursday 19 June 2025, at 5.00pm/am AEST’

Applications that do not meet the above requirements may not be shortlisted. The advertisement will be closed either when a successful applicant is identified or on the application close date, whichever is sooner.

For More Information:
Thank you for your consideration and interest in this position. For a confidential discussion, contact Craig Evans, Information Services Manager on (07) 4776 4651.