Employment Term: Full-time, Maximum term contract until 30 June 2026 with possibility of extension.
- Location: Auchenflower, Brisbane QLD
- Remuneration: $85,114.94 + 11.5% Super + $15,900 Not for Profit Salary Packaging
Make a meaningful difference with UnitingCare
At UnitingCare we are leaders in crisis response, the protection of vulnerable people and children, financial resilience and family wellbeing. Our FaDS (Family and Disability Services) team work passionately across Queensland to make a meaningful difference in people’s lives.
As an Intake Practitioner/Administration Officer, you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about.
Let’s make a meaningful difference, together!
Your part in our UnitingCare team
We are currently seeking an Intake Practitioner/Administration Officer to join our Auchenflower Supported Accommodation Service.
In this role you will:
- Greet and assist residents, guests, and service providers in a professional, trauma-informed manner.
- Maintain accurate and timely documentation of client interactions, incidents and staff requests for handovers.
- Managing and responding to all referrals and enquiries by phone, email and external parties.
- Assisting with monthly and quarterly reporting of brokerage expenditure in accordance with relevant guidelines.
- Undertake screening, triage and risk assessment process with families seeking a housing and homelessness response, with Service Leader oversight as required.
- Demonstrate strong empathy, advocacy, de-escalation and conflict resolution skills.
- Work within the policies and procedures of UnitingCare and the provisions of Workplace Health and Safety and other relevant Legislation, including support for injured workers and full participation in return to work plans.
- Participate in regular supervision, team meetings, performance planning and professional development.
- Positively represent the organisation when engaging with all stakeholders (including government and non-government agencies).
What makes a difference for us?
- Minimum Cert. IV in human services or related field (Tertiary qualification in human services or related field highly desirable)
- Current Drivers Licence and Blue Card
- Demonstrated competence in oral and written communication including proficiency in Information Technology systems (including Microsoft Office- Word, Excel and Outlook)
- Demonstrated experience in the community services sector
- Ability to engage with people in crisis who present with a range of complex needs
- Ability to engage with a diverse range of people and display culturally competent practice
- Ability to work collaboratively as part of a team as well as responsibly within an autonomous setting
- Commitment to learning and professional development including participation in regular supervision practices
- Commitment to working within the beliefs, mission and values of UnitingCare Community and adhering to policies and organisational requirements and processes
What makes a difference for you?
At UnitingCare we are leaders in crisis response, the protection of vulnerable children, financial resilience and family wellbeing. Our Family and Child Services team work passionately across Queensland to make a meaningful difference in people’s lives.
- Flexible work arrangements to support work-life balance
- Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum
- A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
- A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others
- Eligible employees are entitled to 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme; for eligible employees.
- Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
- Career development opportunities to challenge yourself, grow and make a meaningful difference
We’d love you to be part of our UnitingCare family
Our Family and Disability Services team are passionate about their work with parents to ensure children remain safe in the home and parents have the skills, resilience and capability to effectively parent and meet their children’s developmental, educational, health and well-being needs. We also provide targeted services to men who are seeking to change their behaviour.
Child safe, Child friendly
UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:
- provide welcoming, safe & nurturing services for children
- implement measures to prevent child abuse and neglect within our services
- appropriately and immediately address child abuse and neglect if it does occur
Diversity & Inclusion
Our approach is simple – everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.
Safe workplace
We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.
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