International Support Officer - Global Engagement

About the Department of Education International:

The Department of Education International (DEi) sits within the Policy, External Relations and International branch of the Department of Education. DEi contributes to the social and economic prosperity of Queensland. It delivers internationally-recognised products and services, working with key partners and community to support global learning and engagement in our schools.

For more information about the Department of Education International (DEi), please visit our website at https://education.qld.gov.au/schools-educators/international

Your Role:

The International Support Officer reports to the Principal Project Officer, Global Engagement. The Global Engagement team within DEi offers a range of immersive, fully-funded global prizes and programs for students, teachers, education leaders, and Queensland schools each year, delivered online, domestically or via outbound and inbound immersion. The International Support Officer plays a critical role in ensuring the seamless operation of Global Engagement programs and prizes by maintaining the accuracy and integrity of application data and supporting the project team with a range of activities.

Responsibilities Include:

Monitoring the inbox and providing timely, accurate responses.
Ensuring all applications submitted through the central point are correctly recorded and promptly communicated to the relevant Project Officers.
Assisting with the planning, logistics, and execution of events, including high-profile prize ceremonies to ensure their success and quality.
Providing essential administrative support to the International Travel Unit (ITU).
Assisting with delegation visits from international stakeholders.
Ensuring flexibility and capacity to meet the needs of cross-functional teams.
Contributing to the efficient delivery of Global Engagement's online programs.
Building and maintaining relationships with key clients, both internal and external to the department, including government officials, overseas institution staff, representatives, and students.
Bringing an innovative lens to the marketing of prizes and programs to extend reach across Queensland.
Contributing to the development and implementation of policies, procedures, processes, and systems to improve departmental administration.
Ensuring compliance with all relevant Commonwealth and State Acts regarding international student entry and program completion, as well as department-specific policies and guidelines.

About You:

Within the context of the role described above, the ideal applicant will be someone who has the following key capabilities:

Aligns with Strategic Goals:

Contributes to the effective delivery of programs, events, and initiatives that align with organisational priorities.
Demonstrates awareness of government and departmental policies, ensuring compliance in all activities.

Delivers Results:

Maintains a high level of accuracy and attention to detail in administrative tasks and data management.
Manages competing priorities effectively to meet deadlines and support seamless program and event delivery.
Proactively identifies and addresses operational needs to ensure the success of projects and initiatives.

Fosters Strong Relationships:

Builds and maintains productive working relationships with internal teams and external stakeholders.
Communicates clearly and professionally with a wide

Interested? To Apply:

Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history);
Attach a 1-page written statement about how your achievements and capabilities meet the requirements of the role.

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.

The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.<space>This work is licensed under a Creative Commons Attribution 3.0 Australia License.