Company Description
Qantas Lounges by Accor represents a valued partnership dedicated to delivering unparalleled service and comfort to Qantas's most valued passengers. As a global leader in augmented hospitality, Accor proudly manages 29 Qantas lounges across Australia and internationally, transforming pre-flight and transit times into an extension of the premium travel journey.
Our mission is to create a seamless and exceptional lounge experience, reflecting the high standards of both Qantas and Accor. From the moment guests step through our doors, they are welcomed into an oasis of calm and luxury, offering a sophisticated environment for relaxation, productivity, and world-class dining. Our dedicated teams, driven by Accor's renowned service culture, ensure every detail is meticulously managed, providing personalised attention and anticipating the needs of discerning travellers. We are proud to be the trusted partner in enhancing the loyalty and satisfaction of Qantas's frequent flyers, making every journey truly remarkable.
Job Description
Accor is seeking a dynamic and results-driven Lounge Manager to lead our team at the prestigious Qantas Lounges in Canberra. This is a unique opportunity to operate as a "General Manager" within a fast-paced, high-volume lounge environment, similar to managing a boutique hotel but with a primary focus on premium food and beverage offerings and unparalleled customer service.
As Lounge Manager, you'll be responsible for the entire operation of the Qantas Lounges in Canberra. This isn't just about managing a team; it's about delivering an unforgettable experience for every guest, every time. You'll be the driving force behind:
- People Focus: Putting your team at the heart of everything you do. You'll be dedicated to their well-being, training, and professional development, building a strong and cohesive unit that thrives on shared success.
- High-Performance Operations: Overseeing all aspects of the lounge, from efficient food and beverage service to immaculate presentation and adherence to all operational standards and budget requirements. You'll ensure seamless workflows and proactive problem-solving.
- Exceptional Customer Satisfaction: Creating a welcoming and aspirational atmosphere where every guest feels valued. You'll champion a culture of anticipatory service, ensuring all guest needs are met with professionalism and genuine warmth.
- High Team Engagement: Leading, mentoring, and developing a high-performing team. You'll foster a positive and collaborative work environment, empowering your team to deliver their best and grow within their roles.
Qualifications
- Proven experience in a senior hospitality management role, such as Hotel General Manager, Food & Beverage Manager, or a similar leadership position in a premium restaurant or lounge environment.
- A strong understanding of operational excellence in a high-volume setting, with a track record of achieving targets and improving efficiencies.
- Exceptional customer service skills with a genuine passion for creating memorable guest experiences.
- Demonstrated ability to lead, motivate, and develop a diverse team, fostering a culture of engagement and high performance.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong financial acumen and experience with budget management.
- Flexibility to work a rotating roster, including weekends and public holidays, as required by the lounge's operating hours.
Additional Information
Our team enjoy the best of both worlds - with staff rates on Qantas and Jetstar flights and also in Accor hotels across the globe.
We also offer:
- Competitive salary and benefits package.
- Opportunities for professional development and training.
- Car-parking, meals and coffee
- A supportive and experienced team who share your passion for hospitality excellence
- Partnership discounts including Europcar, Samsung, Sealy and more
