Company Description
BETTER BEGINS HERE
Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
The role
We’re looking for an experienced Maintenance Manager to join the Property Services team to oversee and maintain pristine functionality of all facilities at Crown Sydney. This newly created role will oversee all equipment, facade, finishes, FFE and structures, ensuring they meet the highest standards of luxury and performance.
Working alongside a team of dedicated professionals, this role is responsible for managing a team of external service providers, conducting regular quality inspection and coordinating preventative maintenance to minimise disruptions to premium guest experiences. You’ll collaborate with various stakeholders and departments including hotels, gaming, F&B, spa & leisure, as well as providing support to the hotel-branded residence at One Barangaroo as required.
This is a dynamic opportunity that requires someone with strong understanding of guest expectations within premium environment to ensure that Crown Sydney continuously meets the standards, appearance and performance of a luxury hotel. You’ll need strong leadership, technical expertise and an unwavering commitment to excellence to be successful in this role.
Some of the key responsibilities will involve:
- Communicating and collaborating with all levels of stakeholders to address immediate repair needs and plan long-term improvements
- Managing facilities contractors to ensure timeline repair, replacement, or upgrades to high end fixtures, fittings, & finishes throughout the resort complex (painters, carpenters, furniture refinishers, metalworkers, stone masons, facade technicians, glazing workers, carpet layers, and kitchen equipment repair technicians
- Driving business improvement projects to reduce annual maintenance expenses while maintaining exceptional property presentation
- Improving proactive and preventive maintenance regimes to achieve Crown Sydney standards
- Developing the internal operational teams to deliver effective maintenance programs, including craftsmanship and quality requirements
- Creating a detailed schedule of maintenance for the property, including a long-term strategy for equipment replacement to ensure that any expenditure is in-line with procurement policy & budget
You’ll have:
- A post-graduate Degree or Diploma in a related discipline and/or a relevant Trade qualification
- Strong building and construction management skills, with experience in a commercial or operational/industrial environments
- Deep project and financial management experience with ability to identify, justify and monitor expenditure to enhance maintenance performance in-line with budgets and expenditure
- Demonstrated ability in contract writing, review and negotiation, as well as managing an array of technical services suppliers
- Excellent time management and organisational skills to manage multiple stakeholders and competing priorities
- Strong communication skills and ability to build rapport with a wide variety of stakeholders at all levels
- Ability to work at pace without compromising on detail, safety or impacting guest satisfaction
- A passion for leading, coaching and mentoring junior maintenance operations team members, contributing to their development
What we offer you:
- A competitive salary package with an attractive annual bonus target, paid on performance
- Opportunity to be behind the operation and maintenance of Sydney’s most unique and luxurious property
- Chance to work alongside senior leaders in Crown Sydney, Melbourne & Perth
- Generous discounts across Crown hotels Australia wide, as well as our restaurants and bars
- Complimentary meals at our on-site staff restaurant (variety of hot foods, salad + sandwich bar, fruit and pastries)
- Opportunity to take part and be rewarded in Crown’s group-wide recognition and awards program
- Ability to be an active member and contribute to Crown’s community, diversity & inclusion committees
- Access to discounts with various corporate partners across insurance, heath & wellbeing, fashion, banking & finance, technology, parking and more
Additional Information
What you can expect from us
On top of exciting career possibilities, we offer better exposure to experiences and learning.
Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
