Major Incident and Critical Response Manager

Job Expectations

Build your career and Australia’s future.

Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.

A bit about your role

The Major Incident & Critical Response Manager plays a key role in leading the response to significant incidents across nbn’s network, facilities, and technology systems. This position is responsible for coordinating cross-functional teams, managing communications, and ensuring the timely restoration of services. The role supports the continuity of operations and helps minimise disruption for customers and partners during high-impact events.

In addition to managing live incidents, the role involves assessing risks, guiding emergency responses, and maintaining clear communication with internal and external stakeholders. The position also contributes to business continuity planning and leads post-incident reviews to support continuous improvement. This role is central to maintaining the resilience and reliability of Australia’s digital infrastructure.

This is a 24/7 role, operating on a rotating roster to ensure continuous coverage and rapid response to critical incidents.

A bit about you

The ideal candidate will have demonstrated experience managing critical incidents in complex operational environments. A strong ability to lead teams through high-pressure situations and make timely, informed decisions is essential. Clear and effective communication with both technical and non-technical stakeholders is a key requirement.

Success in this role depends on sound judgement, the ability to coordinate across diverse teams, and a practical understanding of emergency response frameworks. A collaborative and outcome-focused approach is highly valued, along with the ability to remain composed and responsive in dynamic situations.

Life at nbn

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for three years running, and have active employee-led diversity pillars. and why we're recognised as a WORK180 Endorsed Employer for Women, and their Employer of Choice for 2025.

Equal Opportunities for All

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our page on our website.

Where to from here?

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

Please note that this role is a permanent opportunity and applications will close at midnight on Wednesday 11th June 2025.

To be eligible for this role, you must have full working rights in Australia.

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