Our clinic in Hornsby is currently seeking a hybrid Medical Receptionist and Contact Centre Agent to join the team. We are happy to accommodate a start date best suited to the successful candidate.
The role is a full time position working Monday - Friday, with shifts between 7am-9pm.
Role Overview:
As a Medical Receptionist and Contact Centre Agent, you will be the first point of contact for our patients.
Your responsibilities will include:
- Greeting patients warmly and assisting with check-in procedures.
- Answering emails and phone calls promptly and handling inquiries professionally.
- Advising patients of preparation prior to relevant scans.
- Billing procedures - private, Medicare, workers compensation, and DVA.
- Collaborating with clerical and technical staff, radiologists, and referrers.
- Contact centre shifts are rostered in both the Hornsby and Chatswood clinics.
What we're looking for:
Clear verbal and written communication skills.
Strong organisational abilities to manage appointments and patient flow.
Confidence working across multiple screens and systems.
Ability to perform shifts at the Chatswood clinic as needed.
What we can offer you:
Wellbeing benefits
- Fitness passport, including full gym access and a range of classes
- Supportive management that values your well-being
- Discounted and bulk billed scans and services for you and your family
Learning and development
- Comprehensive training to help you put your best foot forward in the role
- Career opportunities across our diverse Network
Workplace Experience
- Collaborative and inclusive team
- Free parking onsite and a quick walk to trains/buses
- Lots of uniform options to suit your preferences at no cost to you with annual top ups
Compensation
- Industry-competitive salary and benefits package
- Annual Remuneration Review
With over 250 clinics and 4000 staff, I-MED Radiology is Australia's largest Radiology Network. As an industry leader, we have the resources to grow your skills and provide opportunities for a range of career advancement pathways.
Don't know much about Radiology? Learn more about what we do here.
How to Apply: Ready to contribute to exceptional patient care? Click apply now and upload an updated CV.
You can learn more about other opportunities here.