About Us
Cleveland Medical is a modern, fast-paced and expanding private general practice, located in the beautiful bayside suburb of Cleveland. We are proud to offer compassionate, patient-centred care supported by a collaborative and forward-thinking team.
We're currently seeking an enthusiastic and experienced Medical Receptionist to join us in a casual role with the option to transition to part-time, on a flexible roster (likely looking at ~25 hours / week).
What You’ll Be Doing
As the first point of contact for our patients, you’ll play a key role in ensuring smooth daily operations and excellent patient experiences. Your duties will include:
- Greeting and assisting patients in a professional and caring manner
- Scheduling appointments and managing the appointment book
- Handling phone and email enquiries
- Processing billing, Medicare claims and EFTPOS payments
- Maintaining accurate patient records
- Supporting doctors and nurses with administrative tasks
What We’re Looking For
- Previous experience in medical reception or healthcare administration
- Excellent organisational and customer service skills
- Strong verbal and written communication
- Familiarity with Microsoft Office (Word, Outlook)
- Experience with Best Practice Software (desirable but not essential)
- A positive attitude and the ability to thrive in a busy team environment
- Flexibility to work a variable roster, including potential holiday and sick leave coverage
What We Offer
- Supportive and inclusive team environment
- Ongoing training – both in-house and external
- Regular team meetings and an open-door management style
- Opportunities for professional growth
If you think Cleveland Medical is the right fit for you, please apply directly with a copy of your resume and a short cover letter.
