A medical receptionist is an essential member of a healthcare team, responsible for managing the front desk operations of a medical facility. They serve as the first point of contact for patients and visitors, ensuring smooth communication between patients and medical staff. Their role involves a combination of administrative, clerical, and customer service duties. Here is a comprehensive job description for a medical receptionist:
Title: Medical Receptionist
Job Summary: As a medical receptionist, you will be responsible for managing the front desk operations of the medical facility, providing exceptional customer service to patients, visitors, and staff. Your role will include handling administrative tasks, scheduling appointments, and ensuring the efficient flow of patients within the facility.
Responsibilities:
Greeting patients and visitors with a friendly and professional demeanor.
Answering phone calls, scheduling appointments, and managing the appointment calendar.
Collecting patient information and updating electronic medical records accurately.
Verifying and recording insurance information, co-payments, and other relevant financial details.
Assisting patients with completing necessary forms and paperwork.
Directing patients to the appropriate departments or healthcare professionals.
Maintaining cleanliness and organization of the reception area.
Handling and sorting incoming and outgoing mail, faxes, and emails.
Assisting with the coordination of patient referrals and medical records requests.
Collaborating with medical staff to ensure a smooth patient flow and efficient operations.
Maintaining confidentiality and adhering to all HIPAA guidelines and regulations.
Managing inventory and ordering office supplies as needed.
Assisting with basic billing and coding tasks under the supervision of the billing department.
Resolving patient inquiries and complaints in a timely and professional manner.
Participating in training sessions and staying updated with the latest healthcare policies and procedures.
Requirements:
High school diploma or equivalent; additional certification in healthcare administration is a plus.
Strong communication and interpersonal abilities.
Excellent organizational and multitasking skills.
Attention to detail and the ability to work in a fast-paced environment.
Knowledge of medical terminology and procedures is an asset.
Ability to maintain composure in stressful situations and handle difficult patients or emergencies effectively.
This job description provides an overview of the typical roles and responsibilities of a medical receptionist. However, specific duties may vary depending on the size and type of the medical facility.
Job Types: Permanent, Casual
Pay: $24.49 – $29.60 per hour
Ability to commute/relocate:
- Broadmeadows, VIC 3047: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Medical admin: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
- Arabic,Assyrian (Preferred)
Work Authorisation:
- Australia (Preferred)
Work Location: In person
