We are looking for a warm, professional, and highly organised Medical Receptionist to join our newly established General Practice and consulting clinic. As a newer and currently quieter clinic, this role offers a unique opportunity to grow with the practice from the ground up. You'll enjoy a calm and supportive environment while helping us build strong relationships with our growing patient base.
Key Responsibilities
- Greet patients and visitors warmly and professionally, both in-person and over the phone
- Manage appointment scheduling, rescheduling, and reminders via phone and online systems
- Register new patients and update existing records in the clinic’s EMR (Best Practice)
- Verify Medicare and private insurance details, and process billings accurately
- Process patient payments, issue receipts, and reconcile daily transactions
- Liaise with GPs, nurses, and allied health professionals to coordinate care
- Monitor and respond to communications including emails, faxes, and phone messages
- Maintain confidentiality and comply with privacy and health regulations
- Keep the reception and consulting rooms clean and welcoming
- Support administrative tasks such as ordering office supplies
- Training will be provided for the right candidate
Qualifications & Skills
- Previous experience in a GP clinic or medical setting preferred
- Proficiency in medical software (e.g., Best Practice)
- Good understanding of Medicare and private health insurance billing
- Excellent communication and customer service skills
- Ability to multitask effectively in a clinical environment
- High attention to detail and strong organisational abilities
- Reliable, punctual, and able to work independently and collaboratively
- Working knowledge of Microsoft Office Suite (Word, Outlook)
Job Types: Full-time, Part-time, Casual
Pay: From $26.76 per hour
Schedule:
- 8 hour shift
Work Authorisation:
- Australia (Preferred)
Work Location: In person
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