MEMBER EDUCATION MANAGER

At the Department of Treasury and Finance we work together to ensure South Australia is a thriving, prosperous state now and into the future.

We are the lead agency for economic, social and financial policy outcomes. We play a vital role in providing financial services to the community and economic and fiscal policy advice to the Government of South Australia.

Super SA is a branch within the Department of Treasury and Finance. Super SA is a superannuation fund provider who, for 120 years has been helping South Australian government employees secure their financial future.

Super SA is dedicated to being the most trusted superannuation fund for current and former South Australian public servants. Super SA’s long-term success is largely due to the talent and expertise of staff who strive to create an environment that is supportive, safe and secure. The work culture is positive and inclusive, making it a rewarding and enjoyable place to work.

About the opportunity:

The Member Education Manager is responsible for developing education plans and engagement strategies that align with the Fund’s strategic plans and retention strategy. Education and engagements will be developed using insights and will create exemplary member experiences across multiple channels including seminars, webinars, workplace education and digital.

This role will deliver education to members and be responsible for developing strong stakeholder relationships, both internally and externally. They will manage significant programs of work designed to ensure Super SA’s members, employers and stakeholders are garnered with up to date, and relevant information regarding their superannuation.

The Member Education Manager will also be responsible for driving the development and enhancement of the customer experience through a solution-focused approach to information systems and operational processes.

About you

You’re a confident communicator and strategic thinker who thrives in a collaborative environment. You bring a proactive mindset and the ability to work autonomously. You have experience managing complex programs of work and excel at building trusted internal and external relationships to deliver impactful strategically aligned member education initiatives.

Ideally, you have a background in finance or superannuation, or you possess exceptional presentation and facilitation skills that allow you to translate complex information into clear, engaging content. You’re passionate about helping people understand their financial future and are driven to make a meaningful difference in members’ lives.

To be successful, you must address the selection criteria below in a cover letter:

• Excellent presentation, public speaking and engagement skills, with the ability to identify appropriate forums of communications and engagement.
• Industry experiences relevant to superannuation, financial services, communication or member education.
• Excellent strategic skills and the ability to translate complex information into a tailored member education experience.
• Flexibility to deal with multiple demands and members at one time and to adjust your approach to meet member need.
• Ability to work independently, under limited direction, exercise initiative and to make decisions without prompting.
• Completion of Australian Securities and Investments Commission (ASIC) RG146, or willingness to complete within 12 months of commencement.

What we offer

• Flexible working options
• Salary packaging options
• Discounted gym membership
• Supportive career development opportunities
• Employee Assistance Program for you and your family
• Be Well Program

Remuneration

ASO6 – $98,478 min - $104,165 max per annum, plus superannuation

For a confidential discussion about the role please contact:

Brad Polling
Head of Stakeholder Engagement
Email: [email protected]

Application Instructions:

To be considered, all applications must be submitted online via I Work for SA by clicking Apply and following the instructions.

Applicants are required to submit a Curriculum Vitae and covering letter (no more than two pages), addressing the abilities and experience listed in the selection criteria to demonstrate their suitability. Applicants are to include the name and contact number of two referees.

The Pre-Employment Declaration must be completed and submitted with your application.

Recommended applicants are subject to satisfactory criminal history check in accordance with the DTF Pre-Employment Screening Policy and Procedure and every three years thereafter.

The Department of Treasury and Finance is an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We strongly encourage applications from people of Aboriginal and Torres Strait Islander descent, culturally diverse backgrounds, disability, all genders, and LGBTQI+ community. If you have any support or access requirements, we encourage you to advise us if invited to interview.