Company Description
BETTER BEGINS HERE
The Crown Sydney team have 1 x part-time opportunity to join our team as a Membership Specialist.. If you have experience within membership applications and enrolments, and a passion for customer service, then this may be the perfect opportunity for you!
The Membership Specialist will assist with Crown Sydney membership onboarding activities to ensure that they are customer centric and compliant with relevant policies and procedures, as well as maintaining accurate records and reporting.
The Membership Specialist is required to access multiple Crown systems which include, but are not limited to: external databases, Crown’s Casino Management System and internal dashboards, to ensure the customer is able to be provided access to gaming areas at Crown Sydney.
Please note that you will need to have the ability to work rotating shifts across a 7 day roster, including evening shifts up until midnight. You must be able to commit to shifts during peak trade on Friday, Saturday and Sundays + one additional week day.
This is a part time position with guaranteed 32 hours per week, with the possibility of working up to 40 hours.
Some responsibilities include:
- Perform Crown Sydney membership onboarding activities to ensure that they are customer centric and compliant with relevant policies and procedures
- Understanding of relevant compliance and legislation relating to customer processes (e.g. AML/CTF, KYC, and Privacy etc.) highly desirable but not essential
- Maintain accurate records and reporting, high attention to detail with an eye to spot errors
To be successful in this role, you will need:
- Proven experience in a VIP customer facing role, such as an Onboarding specialist, Registration officer, Rewards and Loyalty, Front Office Attendant or similar
- Experience in a frontline fast-paced environment
- Experience in making informed decisions when faced with complex customer situations
- High accuracy of recording and reporting and excellence in attention to detail
- Strong verbal and written communication skills and strong teamwork ethics
- Exceptional probity and credit clearance, with the ability to obtain and maintain appropriate Casino Employee Licences
- Second language preferable but not essential
What we offer you:
- Tailored uniform provided for every shift, laundered free on-site
- Complimentary meals at our on-site staff restaurants
- Ongoing training provided to set you up for success
- Generous discounts across Crown Hotels and restaurants
- Develop your career with supportive management and ongoing training opportunities
Unfortunately if you are unavailable meet the roster requirements or do not have suitable working rights, your application will not be considered.
Additional Information
What you can expect from us
On top of exciting career possibilities, we offer better exposure to experiences and learning.
Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
