Metering Services Coordinator

The world is changing and as we work towards a more sustainable future every day, our teams work to create innovative solutions and help deliver and manage water across our state. We invite you to join one of our committed teams and thrive as you collaborate with bright minds while shaping WA’s water future.

About the role

In this role, you’ll coordinate the day-to-day performance of the Regional Field Support team and assist the Team Leader in fostering a constructive team culture focused on safety and continuous improvement.

Supported by a strong team, you will be responsible for the analysis of operational performance and development of strategies and programs for staff engaged in meter reading activities to meet reading program targets and requirements.

You’ll manage resource planning, scheduling, and regional travel, while supporting workforce development and performance management. This is a parental leave cover position, available until February 2026.

Who are we?

When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.

If you’re driven to make a meaningful contribution, you’ve come to the right place.

Real benefits that matter

• Real flexibility with options to work from home, 9-day fortnight, flexible work hours
• Two well-being days each year to do whatever you need to do to feel good
• Access to long service leave pro rata after 3 years of service
• Generous co-contribution superannuation scheme, which offers up to 15.5%. This includes an 11.5% standard employer contribution, plus an additional 2% employer co-contribution that matches your own 2% contribution.
• Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave
• Aboriginal and Torres Strait Islander cultural and ceremonial leave of up to 5 days so you can maintain your cultural connection and wellbeing.

Discover more benefits we offer to support the unique and individual ways our employees live.

What you can expect with this role

In this role, you’ll coordinate the day-to-day performance of the Regional Field Support team and assist the Team Leader in fostering a constructive team culture focused on safety and continuous improvement.

You’ll manage resource planning, scheduling, and regional travel, while supporting workforce development and performance management.

Working alongside a supportive and experienced team, you’ll help drive business improvements and build strong relationships across the organisation.

What the role will involve

• Participate as an active member of the MRM Lead Team, working and aligned to the Metering Services Team Charter
• Coordinate the Regional Field Support program, including resource planning and scheduling
• Develop and implement business improvement initiatives
• Oversee enabling processes such as OHS, fleet management, procurement, financial administration, and systems management
• Manage escalated customer complaints and contribute to service improvement initiatives
• Support the Team Leader in delivering training, development, coaching, and mentoring programs
• Build and maintain strong relationships with internal and external stakeholders

Your skills and experience

You’re a strong communicator who enjoys variety in your work and takes pride in supporting your team and customers. You go the extra mile to get things done and bring a practical, solutions-focused approach to your day-to-day responsibilities.

You’re confident managing day-to-day queries from field staff and have experience handling administrative tasks with accuracy and efficiency. You understand the importance of effective scheduling and resource planning, and you’ve had exposure to managing people and navigating people-related matters.

You’ll also bring:

• Substantial experience in a large, commercially focused, state-wide organisation coordinating customer-related services
• Scheduling and resource management experience, ideally in an operational environment
• Experience in needs analysis, training delivery, and implementing customer-focused policies and process improvements
• Knowledge of meter reading systems and related corporate applications (desirable)
• A strong personal commitment to safety and wellbeing, with practical experience applying workplace health and safety policies and procedures
• A valid driver licence (essential for this role)

Ready to thrive as you shape WA’s water future? Apply today

If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your ability to meet the requirements of the role.

Applications close 7 September 2025

As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check, police clearance and Australian working rights check.

We reserve the right to withdraw this ad prior to the closing date.

Our commitment to a diverse and inclusive workplace:

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.

Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer at [email protected] or 08 9420 2000.

To read our diversity and inclusion statement, please visit our website