About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 799,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
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Technology
We provide innovative and comprehensive services and solutions that span cloud; systems integration and application management; security; intelligent platform services; infrastructure services; software engineering services; data and AI; automation; and global delivery through our Advanced Technology Centers. We continuously innovate our services, capabilities and platforms through early adoption of new technologies such as generative AI, blockchain, robotics, 5G, edge computing, metaverse and quantum computing. We provide a range of capabilities that addresses the challenges faced by organizations today, including how to achieve reinvention, manage change and develop new growth opportunities.
We are continuously innovating and investing in R&D for both existing and new forms of technology. Our focus in our Accenture Labs includes furthering innovation beyond traditional boundaries, such as science and space technologies. Our innovation hubs around the world help clients innovate at unmatched speed, scope and scale. We have strong relationships with the world’s leading technology companies, as well as emerging start-ups, which enable us to enhance our service offerings, augment our capabilities and deliver distinctive business value to our clients. Our strong ecosystem relationships provide a significant competitive advantage, and we are a key partner of a broad range of technology providers, including Adobe, Alibaba, Amazon Web Services, Blue Yonder, Cisco, Databricks, Dell, Google, HPE, IBM RedHat, Microsoft, NVIDIA, Oracle, Palo Alto Networks, Pegasystems, Salesforce, SAP, ServiceNow, Snowflake, VMware, Workday and many others. In addition to our mature partners, we invest in emerging technologies through Accenture Ventures. We push the boundaries of what technology can enable and help clients get the most value and best capabilities out of platforms.
Role Title: Middleware Administrator
Responsibilities:
Participate as a Middleware administrator (with a primary focus on Oracle Fusion Middleware platform) in the establishment of infrastructure managed services for the client:
Formulate and submit requests for information related to the implementation and operation of the client’s existing Oracle Fusion Middleware environments
Review available information and participate in workshops to understand existing Oracle Fusion Middleware platforms in preparation for taking over middleware operations
Create necessary operations documentation in preparation for service go live (e.g. System Understanding Documents, Standard Operating Procedures)
Demonstrate readiness for middleware operations go live in line with the published service establishment plan and schedule
Perform on going “business as usual” Oracle Fusion Middleware operations and administration tasks, including:
monitoring
health checks
code and config deployment
backups
performance management and tuning
availability management
capacity management
middleware installation and configuration
patching
routine middleware administration and maintenance tasks
resolution of production and non-production incidents, minimising any downtime or impact to performance
working through back logs of middleware related problem tickets
fulfilment of middleware related service requests
Create and maintain comprehensive documentation for middleware platforms, processes, and procedures
Help align middleware operations with DevOps and Agile principles
Contribute to the adoption of automation of middleware related management and operations tasks
Collaborate closely with other administrators on the team and the broader infrastructure (database, compute, storage, network, datacentre and public cloud) teams
Implement and practice security best practices across the middleware environments to ensure compliance with security standards applicable to federal government agencies
Practice continuous improvement by staying up to date with the latest industry trends and technologies to drive continuous improvement and innovation within the team
Provide current state middleware platform input into a public cloud migration project
Qualifications:
Minimum of 5 years of experience in operating Oracle Fusion Middleware products such as Identity and access management, ADF, WebCenter, OSB and BAM as a middleware admin on prem and in public cloud (Azure)
Proven experience in operating within IT Service Management and ITIL frameworks. Role requires existing ITIL v4 certification or obtaining one within 8weeks of commencing the job.
Proficiency in working within Linux environments and Windows environments
Proven experience or knowledge in one of the script languages Bash, Python, PowerShell, or Java
Excellent written and oral communication skills, with the ability to engage stakeholders and produce technical documentation
Sound understanding of networking concepts and security protocols
Strong problem-solving and troubleshooting skills
Ability to work independently and as part of a team
Detail-oriented with a focus on quality and continuous improvement
Additional Requirements:
Security Clearance Requirement: Given the secure nature of this role, we are seeking candidates who are Australian Citizens with an active security clearance or are eligible for obtaining security clearance.
This requirement ensures that all team members are cleared to handle sensitive information and contribute to maintaining the highest standards of security in our operations.
On-call and Shift Expectations: This position is primarily focused on managed services, meaning you will be responsible for maintaining and improving our clients' IT systems (Applications and Infrastructure). Flexibility and adaptability are key, as you may be required to work in shifts to provide continuous support. Additionally, you may need to be on call to address incidents promptly and perform after-hours deployment activities as needed. Your ability to effectively manage these responsibilities will be crucial to ensuring the seamless operation of our services and client satisfaction.
Must be willing to work from Accenture/client office location 3 days a week (2 days WFH)
Benefits of working at Accenture:
18 weeks paid parental leave
Long & short-term career break opportunities
Structured career development program
Local and international career opportunities.
Certified as a Family Inclusive Workplace™
Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!
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